Remote Technical Support Consultant at Esri

Join Esri Canada as a Remote Technical Support Consultant, focusing on Assessment Analyst® GAMA. Provide Tier 2 support and enhance customer interactions through effective issue resolution.

Reporting to the QA Test Lead, you will be an essential part of the Assessment department. This role emphasizes troubleshooting and case management skills in a vibrant, supportive environment. Your ability to communicate clearly and effectively will be crucial in satisfying client needs.

Key Responsibilities:

• Deliver Tier 2 support for various assessment solutions

• Diagnose and address complex technical inquiries

• Utilize Salesforce for comprehensive case management

• Collaborate with cross-functional teams to enhance support

• Contribute to developing knowledge-sharing resources

Requirements:

• At least 3 years of customer or technical support experience

• Proven success in SaaS environments

• Experience with Salesforce Service Cloud is preferred

• Bilingual English and French to assist diverse clients

• Relevant degree or diploma in IT or related fields

Utilize your technical support expertise to make a difference at Esri Canada.
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