Senior UX Researcher

Overview

Sr. User Experience Researcher – define and execute user research programs across a broad set of experiences and modalities, embedded within a core product area to directly inform product strategy and design decisions.

• Determine and recommend the most efficient and effective user‑centered research approaches—qualitative and quantitative—to solve business needs and guide UX processes.
• Lead exploratory and generative research studies, including discovery research that frames the problem space, identifies user needs, and gathers evidence to define next steps.
• Plan, design, and execute tactical research initiatives such as usability testing and concept testing, using moderated and unmoderated methodologies (e.g., facilitated sessions, surveys, click tests).
• Monitor UX project execution, establishing and tracking relevant UX metrics and product scorecards.
• Develop foundational UX research artifacts such as user journeys, behavioral archetypes, and heuristic guidelines.
• Synthesize qualitative and quantitative data to help drive product and design decisions.
• Work collaboratively with UX designers, content writers, product teams, development teams, and other stakeholders within an agile software development process.
• Support, partner with, and influence multi‑disciplinary teams—including leadership across product and other business areas—to execute UX projects.
• Leverage generative AI tools to accelerate and enhance research workflows and processes.
• Take initiative and drive projects from start to finish with a high degree of independence.
• Take ownership of self‑development; stay current with emerging research techniques, tools, and AI‑driven practices.
• Mentor and assist UX Researchers as needed.
• Advocate a user‑centered, evidence‑based approach to product development while balancing business needs.

• A master’s degree or higher in a field such as Cognitive Psychology, Human‑Computer Interaction, User Experience, Human Factors, Engineering Psychology, Interactive Design, or a related discipline—or equivalent industry experience.
• 5+ years of UX research experience (or a bachelor’s degree with strong demonstrated industry experience).
• Experience in UX research on B2B SaaS solutions.
• Experience conducting both exploratory/generative and tactical research, including usability testing and concept testing across moderated and unmoderated formats.
• Experience conducting qualitative and quantitative research throughout an agile development process.
• Strong analytical and problem‑solving skills, with comfort planning, prioritizing, conducting, analyzing, and communicating research across a variety of contexts and stakeholder levels—including senior leadership.
• Excellent verbal and written communication skills, with the ability to build compelling research narratives and communicate insights effectively to cross‑functional teams and leadership.
• A curious, hands‑on approach to leveraging generative AI tools to accelerate UX research workflows (applied experience is a strong asset).
• The ability to operate independently with minimal administrative overhead, while remaining communicative and collaborative with your manager and key stakeholders.
• Experience with data analytics to inform UX research direction (nice‑to‑have).
• A portfolio is a nice‑to‑have; all candidates will be expected to walk through at least one strong past project during the interview process.

Preferred:
Toronto, ON
Considered:
Minneapolis, MN | Ann Arbor, MI

This role is hybrid. Candidates must be able to commute to their local office on a regular basis. Remote‑only arrangements will not be considered.

This position is open due to an existing vacancy to support our evolving business needs.

• Hybrid Work Model: 2–3 days a week in the office, digitally and physically connected.
• Flexibility & Work‑Life Balance:
  Flexible work arrangements, work from anywhere for up to 8 weeks per year.
• Career Development and Growth:
  Continuous learning and skill development, skills‑first programming.
• Industry Competitive Benefits:
  Flexible vacation, two company‑wide Mental Health Days off, Headspace app access, retirement…