ServiceNow Architect

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

About the job you're considering

Service Now Solution Architect is a role within Digital Customer Experiences (DCX) Business Technology practice in the UK. You will be responsible for programme management and technical delivery, with a focus ondriving Service Now implementation across clients, and ensuring the success of Service Now initiatives withinthe business.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)
Your role

Your Role

• Drive sales activities and business development around Service Now solutions, identifying opportunities fornew business, and building relationships with key clients.
• Lead the sales process from pre-sales through to contract signing, including proposal development,presentations, and negotiations.
• Collaborate with the sales team to design, scope, and pitch innovative Service Now solutions to prospective clients.
• Identify market trends and client needs, aligning Digital Customer Experiences Service Now offerings withthose insights to drive sales growth.
• Act as the primary point of contact for senior client and internal stakeholders, establishing trust and delivering results in strategic Service Now engagements.
• Work with C-level executives, IT leaders, and functional business units to understand requirements andtailor Service Now solutions to meet their needs.
• Build and maintain strong relationships with Service Nows leadership, as well as key partners, to ensure ongoing collaboration and alignment.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

• Service Now Platform Expertise: You need a deep understanding of the Service Now platform, including its capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery(HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management(CSM), Employee Service Centre, Case and Knowledge Management, and Performance Analytics.
• People Experience and HR Processes :
  Familiarity with HR processes and employee experience strategies is essential. This includes understanding how to enhance employee engagement, streamline HR operations, and improve overall employee satisfaction. Knowing how to design and implement workflows that support thesegoals will be beneficial.
• Customer Experience (CX) Strategies: Understanding customer experience strategies and how to improve customer interactions and satisfaction. This includes knowledge of customer journey mapping, customer feedback mechanisms, and customer service best practices.
• Technical Skills: Proficiency in technical aspects such as system integration, data migration, and customization of the Service Now platform is important. This includes scripting, workflow automation, and configuring Service Now to meet specific business needs. Being able to troubleshoot and resolve technical issues is also key.
• Analytical and Problem-Solving Skills: The ability to analyse business requirements, identify gaps, and propose effective solutions is crucial. This involves critical thinking and the ability to troubleshoot issues thatmay arise during implementation. Being able to interpret data and make informed decisions will enhance the overall solution.
• Communication and Collaboration: Excellent communication skills are needed to interact with stakeholders,gather requirements, and provide updates. Engagement with the business including collaboration with departments such as including IT, HR, and business leaders, is crucial for successful implementation. Beingable to articulate technical concepts to non-technical stakeholders up to CXO level is also important.
• Change Management: Understanding change management principles is essential to ensure smooth adoption of new processes and technologies. This includes training and supporting end-users to maximize the benefits of the Service Now…