Systems Administrator

Summary

At Mercury Filmworks, our artists and production teams create award-winning animated film and television projects enjoyed by audiences around the world and our IT team plays a critical role in keeping that creativity moving.

We are looking for a Systems Administrator who enjoys solving problems, learning new technologies, and helping people succeed. In this role, you will provide day-to-day technical support to production staff and corporate teams, assisting with workstation deployment, user support, onboarding, hardware and software maintenance, troubleshooting, and supporting both on‑site and remote workers.

The ideal candidate is organized, technically curious, customer‑service focused, and comfortable working in a fast‑paced production environment where priorities can shift quickly. This is a hands‑on role that offers the opportunity to grow technical skills while supporting the technology behind well known and loved animated productions.

This is a full‑time, on‑site position based at our Ottawa studio, Monday to Friday, from : AM to : PM.

• Provide responsive on‑site and remote technical support to end‑users through the IT ticketing system.
• Troubleshoot hardware, software, networking, printing, and peripheral‑related issues across Windows, Linux, macOS, and mobile environments.
• Diagnose and resolve workstation, laptop, and remote access issues with minimal disruption to production.
• Escalate complex issues to senior IT staff when appropriate.
• Track, document, and communicate issue resolution progress clearly and professionally.

• Deploy, configure, maintain, and upgrade desktop workstations, laptops, monitors, and related peripherals.
• Install and maintain operating systems, software applications, drivers, and security updates.
• Perform hardware repairs and component replacements including storage devices, memory, graphics cards, cooling systems, and peripherals.
• Maintain accurate IT asset inventory and lifecycle tracking records.
• Participate in workstation refreshes, hardware rollouts, and infrastructure projects.

• Support onboarding and offboarding processes including account creation, access provisioning, equipment setup, and system access validation.
• Assist with management of Active Directory / Entra  accounts, permissions, and group memberships.
• Support Microsoft services including Teams, Outlook, SharePoint, One Drive, Word, Excel, and PowerPoint.

• Organize, transfer, archive, and securely store digital production assets as required.
• Assist with data integrity, storage management, and secure file‑sharing workflows across platforms.
• Support remote desktop and virtual workstation technologies used in animation production environments.

• Create and maintain technical documentation, support procedures, and end‑user guides.
• Follow and help enforce IT security standards, company policies, and best practices.
• Assist with incident response, root cause analysis, and preventative maintenance efforts.
• Contribute to maintaining a secure and stable production environment.

• Work collaboratively with the broader IT team, production departments, and operations staff.
• Participate in testing, evaluations, and special projects related to new hardware, software, and workflows.
• Perform additional duties as required to support studio operations.

• Diploma or post‑secondary education in Information Technology, Computer Systems, or a related field.
• – years of experience in a technical support, desktop support, or junior systems administration role is an asset.
• Working knowledge of:
  Windows macOS Linux environments (CentOS, Rocky Linux, or equivalent)
• Experience supporting Microsoft applications and services including:
  Outlook Teams SharePoint Word Excel Power Point
• Familiarity with:
  Active Directory / Entra e desktop technologies such as PCoIP, Teradici, and HP RGS IT ticketing systems and documentation platforms Video conferencing tools including Zoom and Microsoft Teams Diagnosing and repairing workstation…