Bilingual IT Support Specialist Remote

Enhance your career as a Bilingual Information Technology Support Specialist with strong skills in troubleshooting and MDM tools. This role, supporting both Apple and Windows systems, offers a mix of onsite and remote work.

We are seeking a bilingual (French/English) IT professional with 2-3 years of experience in support roles. You will diagnose hardware and software issues, image and deploy devices, and assist with audio-visual systems for meetings. Responsibilities also include managing inventory and responding to IT Helpdesk requests, both in person and through our ticketing system.

Key Responsibilities:

• Diagnose hardware/software problems on Apple and Windows devices

• Image and deploy laptops/desktops using MDM tools

• Support audio-visual systems for onsite and remote events

• Administer Okta, Google, and other software services

• Manage inventory for hardware and software

Requirements:

• 2-3+ years in IT support roles

• Strong knowledge of Apple and Windows systems

• Experience with ticket-based management systems

• Excellent troubleshooting skills

• Ability to lift over 50 pounds as needed

Bring your customer-obsessed mindset and tech expertise to deliver top-notch IT support.
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