Desktop Support Engineer - Remote Troubleshooting & Setup
Remote / Online - Candidates ideally in
Singapore
Listed on 2026-06-06
Singapore
Listing for:
RECRUITFLASH PTE. LTD.
Remote/Work from Home
position Listed on 2026-06-06
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support, Desktop Support
Job Description & How to Apply Below
Responsibilities
- Address user tickets regarding hardware, software, and networking.
- Walk customers through installing applications and computer peripherals; ask targeted questions to diagnose problems.
- Guide users with simple, step‑by‑step instructions; conduct remote troubleshooting.
- Test alternative pathways until a problem is resolved; customize desktop applications to meet user needs.
- Direct unresolved issues to higher‑level support personnel; follow up with clients to ensure systems remain functional; report customer feedback and potential product requests.
- Create technical documentation and manuals.
- Troubleshoot problems associated with network connectivity and workstation hardware/software.
- Install, upgrade, support, and troubleshoot printers, computer hardware, and other authorized peripheral equipment.
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