Technical Training Lead - Telecommunications

Employment Terms

Shift pattern:
Monday - Friday 09:00-17:00.

Hours:

35 per week.

Location:

Hybrid – New Milton (varies depending on business needs). Training: onsite for the first 2 weeks.

Start date:

June/July 2026. This role is subject to pre‑employment screening, including basic DBS checks and two years of referencing; all screening must be completed prior to the start date. The role is UK based; any hybrid or remote work must also be within the UK. Internet speed requirement: 5 Mbps upload and 15 Mbps download.

Own and develop technical capability across the organisation. Shape how people learn, use, and adopt our systems and digital tools.

• Design and deliver hands‑on technical training across systems and platforms.
• Build role‑based technical upskilling and onboarding pathways.
• Translate technical change into clear, practical learning.
• Partner with IT and business teams to align training with system updates.
• Create concise training guides and digital content.
• Measure learning impact and continuously improve.

• Deliver engaging in‑person and virtual training.
• Lead Day 1 system onboarding and ongoing refreshers.
• Adapt content for varying technical levels and learning styles.

• Act as the technical learning SME.
• Line‑manage and coach L&D trainers.
• Support projects and digital change with strong user adoption.

You are passionate about developing others, confident with digital systems, and ready to help our teams thrive in a fast‑moving technical environment. You combine solid technical understanding with great communication skills and are driven to make learning accessible, engaging, and effective.

Hands‑on experience in at least three of the following areas:

• IP Addressing & Networking – setting up and troubleshooting IP networks, including subnetting, basic routing, and device configuration.
• Telecommunications – working with digital communications systems and understanding how networks behave under different conditions.
• 4G / 5G Connectivity – supporting connected devices, diagnosing performance issues, and understanding signalling and network reliability.
• Telecare Protocols – working with alarm formats, digital standards, and ensuring interoperability between telecare systems.
• SIP / VoIP Technologies – hands‑on experience with call setup, signalling flows, and fault‑finding voice issues.
• ITIL Processes – applying incident, problem, and change management in live support environments.
• ITSM Tools (e.g. Freshworks) – using ticketing systems day‑to‑day, managing workflows, and contributing to knowledge bases.
• VPN Technologies (L2TP/IPsec, PPTP) – configuring and supporting secure remote access, including authentication and tunnelling issues.

• Ability to create clear, user‑friendly technical guides and materials.
• Experience creating guides for technical knowledge retention.

• Technical related qualifications (e.g., ITIL, Comp TIA Network+, Cisco CCNA).
• Training qualifications (TAP, Train the Trainer, etc.).
• Experience working with Learning Management Systems (LMS).
• Experience developing digital learning content.
  
  Experience delivering technical training in a telecare, healthcare, or TEC setting.

• Excellent communication and facilitation skills.
• Analytical mindset with strong problem‑solving ability.
• Customer‑centric approach.
• High levels of organisation and accuracy.
• Resilience, adaptability and a calm approach under pressure.

• Adult learning principles.
• E‑learning authoring tools (Articulate, Rise, etc.).
• Understanding of telecare systems, assistive tech, and digital platforms.

• Clear, concise communicator who can tailor content to different learners.
• Self‑motivated, proactive, and committed to continuous improvement.
• Able to give constructive feedback in a supportive way.
• Resourceful, independent, and able to raise standards when needed.
• Passionate about learning and development.
• Innovative thinker who embraces change with positivity.
• High levels of resilience and adaptability.

• Private Medical Insurance – personal cover.
• 175 hours holiday per year plus bank holidays.
• Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more.
• 24/7 employee assistance programme with an easily accessible app.
• Family and friends’ discounts on services and products.
• Pension scheme, up to 4% company matched.
• Free on‑site parking.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on