Service Design & Introduction - ITIL

Methods Business and Digital Technology Limited is looking for a Service Design & Introduction professional with a strong track record of performing a Service Design and Introduction role, ideally with a proven knowledge and understanding of how these align with ITIL processes. The successful candidate will be responsible for planning and coordinating resources to ensure services are effectively transitioned into service operation and that any changes to live services or retirements from live service are controlled.

• Strong track record of performing a Service Design and Introduction role
• Proven knowledge and understanding of how Service Design and Introduction align with ITIL processes
• Experience of working in a high-pressured environment
• ITIL Foundation Certificate (minimum) or Service Design Lifecycle module (preferable)
• Experience of SLA reporting, Key Performance Indicators, Dashboard reporting and Trend Analysis
• Supplier management experience
• Experience in case management toolsets – preferably Service Now
• Excellent working knowledge of Microsoft Office – particularly Excel
• Proven experience in communicating with a variety of stakeholders at different levels
• Strong Team working skills
• Able to work without supervision
• Strong inter-personal skills

• Autonomy to develop and grow your skills and experience
• Part of exciting project work that is making a difference in society
• Strong, inspiring, and thought-provoking leadership
• A supportive and collaborative environment
• Development – access to Linked In Learning, a management development programme, and training
• Wellness – 24/7 confidential employee assistance programme
• Flexible Working – including home working and part time
• Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
• Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
• Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation
• Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
• Life Assurance – of 4 times base salary
• Private Medical Insurance – which is non-contributory (spouse and dependants included)
• Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)
• Enhanced Maternity and Paternity Pay
• Travel – season ticket loan, cycle to work scheme