Engineering Manager, DevOps

iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award‑winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, Gov Tech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance.

This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose.

The Role

Reports to: VP Technology, Core Platform

Location: WeWork Waterloo (Hybrid)

Comp: Negotiable (Base) + Company Performance Bonus (10%) + Share Options + UK iProov Benefits

The Engineering Manager, Dev Ops owns the delivery, reliability, and culture of iProov’s Dev Ops engineering team. This is a senior, dual‑mandate role: the individual is expected to be a credible technical authority on cloud infrastructure, CI/CD, and platform operations, and a genuine people manager who provides clear direction, holds the team accountable, and develops each engineer professionally.

This role requires someone who leads with candour. The Dev Ops team is technically capable and experienced, and this individual must earn authority through expertise and consistency — not title alone. They set clear expectations, give honest feedback, and create an environment where high performance is the standard and each engineer knows exactly where they stand. They do not avoid difficult conversations;

they navigate them with directness and fairness.

Technical Leadership & Platform Ownership

• Own the architecture, reliability, and evolution of iProov’s cloud infrastructure, CI/CD pipelines, and deployment practices across GCP (primary), AWS, and Azure
• Set and enforce engineering standards for infrastructure‑as‑code, Git Ops, Dev Sec Ops , and observability across the team and the wider engineering organisation
• Lead the design and improvement of containerised deployment workflows using Docker, Kubernetes, and Helm
• Own the CI/CD toolchain:
  ArgoCD, Git Hub Actions, Git Lab pipelines, and Azure Dev Ops pipelines — ensuring pipelines are fast, reliable, and fit for purpose
• Drive secrets management, key management (GCP KMS, Azure Key Vault), and security integration into the delivery pipeline as a first‑class concern
• Identify and address tooling gaps across monitoring, alerting, observability, and incident response; own the on‑call process, runbooks, escalation paths, and post‑incident reviews
• Directly manage 4 / 5 Dev Ops engineers: run consistent 1:1s, set clear individual goals, and hold the team to a high and consistent standard
• Establish unambiguous ownership and accountability across the team — ensure every engineer knows what they own, what is expected of them, and how their performance is being assessed
• Give feedback directly, specifically, and promptly — both when things go well and when they do not; never let performance issues drift or elevate without intervention
• Actively develop each engineer’s skills and career; identify growth opportunities and stretch assignments that build capability without compromising delivery
• Manage team dynamics with fairness and firmness; address interpersonal friction early and constructively, fostering a collaborative environment where all voices are heard and diverse perspectives are constructively managed

Delivery & Cross-Functional Collaboration

• Act as the primary point of contact for Dev Ops matters in cross‑functional planning, incident…