2nd Line Technical Support Analyst; PM Shift

Location & Availability

To be considered, you must live in Sussex or be able to travel to Sussex. Applicants beyond that region should not apply.

Join a fast‑growing, busy IT company that provides technical support services to SMEs across the UK on IT and telecoms products and services. As a member of a dynamic team you will provide technical support and work on IT projects.

• Respond to phone calls and tickets covering installations and maintenance for the growing client base.
• Work on various IT projects as assigned.

• Friendly and responsive telephone manner.
• Excellent attention to detail.
• Ability to solve problems under pressure while prioritising effectively.
• Excellent timekeeping.
• Good first‑time fix rate.
• At least 2 years of experience solving I.T. related problems in a similar position.
• Microsoft qualifications beneficial; training will be provided, and self‑learning is essential.

• Microsoft Operating Systems (desktop and server 2012‑2019).
• Office 365 (licensing, setup, migration).
• VMware ESXi/VCentre Server.
• Active Directory, Group Policy, DNS, DHCP, etc.
• VPNs, routers and firewalls.
• Networking – WAN, LAN, security, SSL, IP routing, switching.
• Anti‑Virus platforms such as Trend Micro.
• Backup solutions (Veeam Backup & Replication, Datto).

• Flexible and remote working.
• Work‑life balance promoted by company culture.
• Commitment to continued learning and development.
• Four‑day work week for longer weekends.
• Provide technical support from primary base in Brighton 11:30 am‑9:00 pm, 4 days per week.
• After successful probationary period, 100% working from home with office options available.
• 9.5 hours per day with either a half‑hour or one‑hour break (breaks can be split).
• 22 days holiday plus bank holidays; 2 days taken at Christmas; birthday off; additional days for 5+ years of service up to 27 days.