Remote Technical Support Representative - Work from Home

This is a fully remote work-from-home contract opportunity with potential for extension based on performance and business needs.

• Alberta
• British Columbia
• Manitoba
• New Brunswick
• Newfoundland and Labrador
• Nova Scotia
• Prince Edward Island
• Quebec
• Saskatchewan

As a Technical Support Representative, you will provide first-level technical support and customer service for client products. This role is ideal for candidates who enjoy troubleshooting, helping customers solve problems, and working in a structured remote environment.

• Fully remote work environment
• Competitive compensation
• Structured paid training and support
• Opportunity to gain experience supporting technical and medical-related products
• Potential contract extension and long-term opportunities
• Supportive and collaborative team environment

• Provide first-level technical support and customer service
• Troubleshoot and resolve technical issues using diagnostic tools and procedures
• Deliver empathetic, solution-focused customer support
• Accurately document customer interactions in electronic systems
• Coordinate with internal teams to ensure timely issue resolution
• Schedule service calls and follow up with customers as needed
• Maintain professionalism and ownership throughout the customer experience