SACM and Obsolescence Manager

Description

Configuration (SACM) and Obsolescence Manager

Location: Farnborough, with flexibility to work from home dependent on business demands

Salary: £58,400 - £74,900

As the Service Asset & Configuration Manager (SACM) (Technical), you will be accountable for the accuracy, integrity, and contextual value of the service asset and configuration data across the service. This role is deliberately balanced between ITIL‑aligned SACM governance (process, controls, auditability, and reporting) and engineering/technical delivery (understanding how products are deployed, integrated, and used so you can assess impact, risk, and feasible replacement options).

A core focus of the role is proactive obsolescence management for a mixed estate with a high proportion of obsolete hardware and software. You will identify where products are end‑of‑life/end‑of‑support (or approaching it), quantify and communicate operational, security, and service risks, and produce customer‑facing reports that enable a clear decision: accept the risk (with documented controls) or fund remediation.

Where remediation is required, you will work with engineering and suppliers to define realistic upgrade/replacement paths (refresh, upgrade, redesign, or approved alternatives) and support the associated costings and business case.

You will work closely with Service Delivery, Engineering, Security, Supply Chain, Procurement, Quality, Programme/Project Management, and key suppliers to identify, assess, and resolve lifecycle and obsolescence issues throughout the asset and service lifecycle.

You will also interface with governance forums (for example, CAB/Change Authority) to ensure configuration and lifecycle risk is understood and controlled.

• Own and operate the ITIL‑aligned SACM process for the service, including governance, RACI/ownership, data quality rules, and auditability.
• Maintain and improve the CMDB and associated asset records, including hardware, software, licences, versions, warranties, locations, owners, criticality, and support status.
• Ensure configuration items (CIs) and services are related correctly (service mapping, dependencies, and upstream/downstream impact) so the CMDB provides technical context for incident/problem analysis, risk assessment, and change planning.
• Define and operate controls for lifecycle state, CI baselines, and change control (including CAB/Change Authority inputs) to ensure the estate always reflects authorised configuration.
• Operate reconciliation between discovery/asset sources and CMDB records; investigate variances and manage exceptions (for example, unauthorised software, unknown devices, incorrect versions) through appropriate controls.
• Produce routine and ad‑hoc management information on asset health, lifecycle status, compliance, and data quality—tailored for technical teams and customer governance forums.

• Develop, implement, and maintain an Obsolescence Management Plan (OMP) aligned to contractual, regulatory, business, and customer requirements.
• Identify, assess, and monitor obsolescence for hardware, software, operating systems, firmware, applications, and third‑party components (including end‑of‑life/end‑of‑support status and vendor roadmaps).
• Maintain obsolescence registers, lifecycle records, and risk assessments; ensure clear ownership, review cadence, and timely escalation of critical risks.
• Perform technical impact assessments for obsolete/at‑risk products, including service impact, compatibility constraints, security exposure, and operational workarounds required to continue support.
• Lead and coordinate mitigation strategies such as last‑time buys, alternative sourcing, upgrade paths, redesign, requalification, repair solutions, extended support arrangements, or service re‑architecture.
• Work with Engineering, Architecture, and Design teams to identify and validate replacement options (form‑fit‑function replacements, approved alternatives, or modern equivalents), including compatibility, security, supportability, and service impact.
• Define replacement recommendations with an implementation…