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IT Business Analyst

Remote Senior Zendesk Systems Analyst & Automation Lead

Remote / Online - Candidates ideally in
Canada
Listing for: Twilio
Remote/Work from Home position
Listed on 2026-06-06
Job specializations:
  • IT/Tech
    IT Business Analyst
Salary/Wage Range or Industry Benchmark: 60000 - 80000 CAD Yearly CAD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading communications technology company is hiring a Senior Zendesk Business Systems Analyst to elevate customer support with innovative systems and tools. You will design and configure the Zendesk platform, ensuring processes meet user needs and integrating with other systems. The ideal candidate has over 5 years of experience in Zendesk, possesses strong communication skills, and is proactive in optimizing workflows.

This remote role is open to candidates in Ontario, British Columbia, or Alberta, Canada and offers competitive pay and benefits.
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Position Requirements
10+ Years work experience
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