Junior Software Implementation Specialist

Benefits

• Flexible working hours, including remote work for a balanced life.
• Team activities and annual traditions that we take pride in.
• Everyday support:
  Employee assistance program, telemedicine and mental health support.
• Training and professional development opportunities to grow, learn and discover your way forward.

Your contribution to a positive impact on a day-to-day basis, you will play a key role supporting our existing clients in the use of our software, while developing an in-depth understanding of how it works. You will work at the intersection of technology, quality, and client needs, directly contributing to the reliability of our solutions and to customer satisfaction. This role is ideal for someone who enjoys understanding software at a deep level, solving complex problems, and continuously learning.

• Provide support and guidance to our clients in the use of the software, including troubleshooting technical issues related to implementation and configuration.
• Configure the software based on clients’ specific needs.
• Participate in quality assurance activities, including validating fixes and configurations.
• Contribute to technical documentation (processes, configurations, best practices).
• Develop a deep understanding of the software, its features, and its use cases.

• Solid understanding of fundamental computer science concepts (e.g., algorithms, data structures), useful for analyzing software behavior and diagnosing complex issues.
• 0 to 3 years of experience.
• Ability to analyze user needs and translate them into concrete solutions.
• Strong ability to solve complex technical problems.
• Comfort with technical investigation and troubleshooting.
• Excellent communication skills—clear, structured, and pedagogical.
• Natural curiosity and a strong desire to continuously learn.

• Experience in a similar role.
• Experience with or a demonstrated interest in APIs, used in software implementation and integration projects.
• Experience with object‑oriented programming (OOP).
• Knowledge of or interest in operations research.

In accordance with the standards and regulatory requirements to which GIRO adheres, all positions—whether permanent, fixed‑term, or internship—are subject to a criminal background check. Positions that involve access to financial data are also subject to a credit check. All verifications are conducted in accordance with GIRO’s established procedures.

Candidates must be legally authorized to work in the selected country at the time an offer of employment is made. It is the sole responsibility of candidates to obtain any required work permits, visas, or other authorizations prior to their start date.

The masculine form is used solely to simplify the text.