Remote Bilingual Digital Support Coordinator

Drive digital transformation at Empire Life as a Remote Bilingual Digital Support Coordinator. This role focuses on technical and administrative support for a dynamic sales team.

Join a team dedicated to simplifying insurance and benefits for clients. In this role, you will assist in meeting digital sales targets, handle support queries, and provide strategic insights for continuous improvement. Your skills will be critical in fostering efficient communication across various platforms.

Key Responsibilities:

• Field support requests through emails, calls, and tickets

• Maintain and support knowledge of digital platforms

• Provide insights from partner feedback to enhance user interfaces

• Manage lead referral tracking efficiently between departments

• Document and analyze data for digital initiatives

Requirements:

• Required bilingual proficiency in English and French

• Minimum of 3 years in office administration

• Skilled in Microsoft Office and CRM tools

• Excellent organizational and written communication

• Experience in sales support or financial services is beneficial

Enhance your career while providing essential digital support at Empire Life.
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