Bilingual Quality Assurance Lead; remote

Position: Bilingual Quality Assurance Lead (100% remote)
Location: Montreal

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join

our QA Team and lead quality excellence in enterprise software implementations. In this role you will define and execute comprehensive testing strategies that ensure system integrity, drive continuous improvement, and directly shape our clients' success. You'll be the strategic voice for quality assurance—collaborating with implementation teams, partnering with clients, and overseeing both manual and automated testing initiatives across complex, large-scale projects.

This is a high-impact position where your expertise in QA leadership will influence not just individual projects, but the evolution of our quality engineering practices across the organization.

What's In It For You

Working within a dynamic and collaborative team

Growing through stimulating mandates and projects

Benefiting from career opportunities that support professional development

Working in a hybrid mode, in the office, from home, or fully remote

Enjoying a flexible schedule and a comprehensive benefits program

Access to a retirement savings plan with employer contribution

What you’ll do

Define an overall testing strategy to ensure full system integration:

Ensure effective validation of solution software components

Ensure validation of integrations between systems and components

Ensure end-to-end testing coverage

Collaborate with implementation teams to define test plans and execution

Work closely with the project manager to establish the testing strategy and schedule

Actively contribute to the preparation and presentation of QA strategies to clients

Act as the primary point of contact for clients regarding testing strategy

Lead client meetings to review strategy, test matrices, and overall coverage

Gather client feedback and priorities related to QA activities and adjust accordingly

Coordinate testing priorities with the client QA counterpart

Ensure communication of QA activities, including status reporting to the project manager and client

Develop guidelines on best practices related to test strategy and coverage

Define and implement optimal processes and tools to support testing activities

Define and track QA performance metrics

Oversee automation initiatives for client implementations in collaboration with offshore and onshore teams

Contribute to the evolution of automation practices toward continuous and efficient quality engineering

Implement strategies to improve efficiency, accelerate release timelines, enhance software quality, and reduce defects

Coordinate performance testing activities with offshore and onshore teams

What you bring

University degree in actuarial science, computer science, engineering, or a related field

Excellent verbal and written communication skills in both French and English

8 to 12 years of experience in quality assurance, including a minimum of 3 years in a QA leadership role

Quality assurance certification (an asset)

Strong knowledge of QA processes

Experience in software testing, including strong analytical and project management skills

Experience developing testing strategies and plans for large-scale projects

Experience with Agile methodologies (an asset)

Experience working with offshore teams (an asset)

Strong knowledge of industry standards and best practices in software testing

Excellent organizational and problem-solving skills, along with a solid understanding of technology and communications

Strong attention to detail

Availability to travel within Canada and the United States

Advanced knowledge of English is required because you will occasionally interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.) as part of this position's…