Network And Wireless Infrastructure Field Engineer

Network & Wireless Infrastructure Field Support Engineer

Central London (Hybrid / Field-Based)

Salary: circa £50,000 plus benefits

A leading provider of WiFi, high-speed internet and workspace management software to over 10,000 clients across the UK.

Reliable connectivity and smart building technology are mission‑critical to their success – they rely on us to deliver exceptional service and keep their operations running smoothly.

We're looking for an experienced Network & Wireless Infrastructure Field Engineer to visit our London‑based customers. This is a field‑focused role, where you'll spend much of your time on‑site delivering support and installations, alongside remote working from home or our London office. You'll be part of a highly skilled team and will play a key role in delivering a premium, customer‑facing technical service.

• Take ownership of on‑site fault tickets from diagnosis through to resolution
• Work closely with escalation teams when required
• Deliver a high‑quality, customer‑focused support experience

• Carry out on‑site installations alongside project leads
• Perform testing, validation, and quality assurance
• Ensure smooth deployment of network and wireless solutions

• Act as a senior point of expertise for wireless technologies
• Support and mentor other engineers
• Contribute to improving wireless support standards and practices

• Support helpdesk tickets when not on‑site
• Assist with planning future installations and site visits

• Proven experience supporting commercial network and wireless infrastructure
• Strong customer‑facing experience, including on‑site support
• Ability to work independently and take ownership of issues

• Strong knowledge of networking fundamentals (TCP/IP, routing, firewalls)
• Infrastructure wireless support
• Experience with managed wireless solutions and deployments
• Wireless expertise including:
  • Site surveys
  • Signal troubleshooting
  • Authentication protocols
  • Installation planning
• Experience with:
  • VLANs
  • VoIP systems
  • Internet connectivity (ADSL, leased lines, etc.)
• Helpdesk/ticketing systems and SLA environments
• Rack installations, comms rooms, and structured cabling