Level One Network Operations Engineer Hybrid

Level One Network Operations Engineer (24/7) - Hybrid - Permanent

United Kingdom

Level One Network Operations Engineer (24/7) - Hybrid - Permanent

Salary: Circa £26,000 per annum (negotiable based on experience) + comprehensive benefits package + shift allowance of 25%

Jisc grade: TNE1 (internal use only)

Hours: 38.5 hours

Shifts: 4 on 4 off – 2 days, 2 nights (07:00‑19:00 / 19:00‑07:00)

Contract: Permanent

Reports into: Level 1 network ops engineer team leader

Location: Working style:
Hybrid – a blend of working from home and your nominated hub office. We have hubs located in London, Bristol, Manchester and Oxford.

Please be aware a valid full UK Driving licence is required for this position.

About the role:

This role offers a structured 4‑on, 4‑off shift pattern (two days followed by two nights, 07:00–19:00 / 19:00–07:00), giving you predictable rotation and a clear work–life balance. Alongside the 38.5‑hour working week, you’ll also benefit from a generous 25% shift allowance, making this an excellent opportunity for those who thrive in a hybrid, round‑the‑clock operations environment.

You’ll be part of our Ops Desk, working closely with our 2nd and 3rd line teams. Operating 24/7 on the same 4‑on, 4‑off rota, the Ops Desk is responsible for proactive monitoring and fault resolution. Within this team, you’ll take ownership of 1st line activities across our network, security, and cloud products, playing a key role in keeping our services running smoothly.

Responsibilities will include:

• Proactively monitor customer networks via our internal monitoring system, investigating, troubleshooting, and resolving issues
• Provide incident management and technical resolution of 1st line network and security related faults and prompt escalation to 2nd line when required
• Accept, agree and carry out tasks assigned by the team leader as related to the team’s primary objectives
• Provide end‑to‑end incident management throughout the incident lifecycle

Key

Skills and Experience:

• Hold a valid full UK driving licence and be capable and willing to travel and work away from the base location – at times, out of normal working hours
• It would be good if you have a vendor equivalent qualification such as Juniper/Cisco/Security Associate Qualification
• Active use of corporate systems
• Can present complex information to both technical and non‑technical audiences, and facilitate collaboration between stakeholders who share common objectives
• Fully understands the importance of security to own work and the operation of the organisation. Seeks specialist security knowledge or advice when required to support own work or work of immediate colleagues.

We encourage you to apply even if you do not meet 100% of the requirements; if you feel this role is perfect for you, you may be the right candidate for this or other roles!

Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is valued, so you may need to travel on occasion to any of our hub offices.

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days annual leave (plus bank holidays) that includes three closure days over Christmas
• Buy up to an additional 5 days leave during the flexible benefits window
• A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support
• A company culture of continuous learning with access to thousands of Linked In Learning courses, and lots of resources and opportunities to support your development
• Allocated allowance of up to £250 to equip your home office
• Financial well‑being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
• A wide range of discounts and cashback from retailers and big‑name high‑street stores
• Family friendly policies including enhanced parental, maternity and paternity and co‑parental leave as well as opportunity for career breaks
• Support your volunteering with up to 3 days volunteer leave

Jisc…