Junior Developer Support Engineer

Job Overview

At Algolia, we lead the AI Search market, powering over 30 billion search requests weekly for 17,000+ businesses worldwide. The Developer Support Engineer is on the front‑lines, assisting technical users in implementing Algolia across web and mobile development stacks.

• Handle technical requests via web and email support channels.
• Conduct professional and empathetic conversations with customers to gather information, troubleshoot, and resolve technical obstacles.
• Submit bug reports to Engineering for issues requiring attention.
• Partner with Product and Engineering teams to develop subject‑matter expertise and serve as a product expert to the support team.
• Contribute to internal and external knowledge bases.
• Participate in internal projects to improve processes and tools.

• Strong desire to help people solve problems and explain complex technical concepts to a broad audience.
• Experience with web development, REST APIs, and database management.
• 2+ years of experience in technical customer support for SaaS enterprise software.
• Ability to handle and prioritize a portfolio of tickets at various stages of resolution.
• Excellent spoken and written English skills.
• Ability to work in an on‑call rotation.

• Basic familiarity with iOS & Android platforms.
• Experience supporting open‑source projects and their Git Hub communities.
• Experience with Shopify or Magento.

• GRIT – Problem‑solving and perseverance in an ever‑changing environment.
• TRUST – Willingness to trust coworkers and take ownership.
• CANDOR – Ability to give and receive constructive feedback.
• CARE – Genuine care for team members and clients.
• HUMILITY – Aptitude for learning from others and putting ego aside.

Algolia does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

Base salary range reflects market pay data within this location and may vary based on experience, technical skills, and location.

Algolia’s flexible workplace model empowers individuals to choose where and when they work. Positions are available for remote or hybrid‑remote work depending on the location and role.