Product Support Specialist, Pacific​/Mountain Time

Product Support Specialist, Pacific/Mountain Time

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.

Founded in 2019, Linear has become the platform of choice for more than 25,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America and Europe, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.

Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels.

Linear is a remote-first company. This role is open to candidates based within U.S. and Canada Pacific or Mountain Time. You can work from anywhere within those time zones. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.

Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery

Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit

Partner with our engineering team to document and reproduce bugs

Surface trends and insights from customer feedback to the team at large to inform product choices

Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations

Passion about technology, quality, and Linear’s mission

Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.

Based in U.S. or Canada Pacific or Mountain Time only

We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:

Competitive salary and equity

Employee-friendly equity terms including early exercise in the US and extended exercise windows

Daily meal and coffee stipend on every workday

Health coverage (based on country requirements)

5 weeks paid vacation, plus local statutory holidays

4 months paid parental leave

Paid month off after 4 years & every 2 years thereafter

Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.