Bilingual Specialist, Integrated Products

Bilingual Specialist, Integrated Products - Virtual  Reporting to the Manager, Field Service, you will be responsible for resolving technical issues related to the direct sales division's product line. In this role, you will work closely with the Field Service Manager to provide technical support and guidance to a team of service technicians, with the goal of ensuring a positive resolution to all customer concerns.

Key Responsibilities   Provide second-level support to service technicians
Resolve problems/issues encountered on machines at customer sites
Distribute technical information and service updates to service technicians
Review problem alert reports and help determine appropriate action to take
Perform inspections for service contracts, relocations, and damage
Prepare follow-up reports on technicians and machines and submit them to the field service manager
Provide field training to service technicians during interventions
To Be Successful, You Will Need   A minimum of 5 years of professional experience in the field.
Vocational or technical training in electronics or computer science.
Network+ and A+ certifications or equivalent required.
Microsoft Certified Solutions Associate (MCSA) certification or equivalent required.
Customer service skills.
Excellent time management and communication skills.
Bilingual in French and English.
Valid driver's license and reliable transportation required.
Why Join Us?  Virtual Work   This position offers a virtual work schedule. You will work entirely remotely and will not be required to come to the office, except for specific business needs (work schedules and office attendance requirements may change from time to time based on business needs).
When working from home, you must have a reliable internet connection. Remote work is supported by cloud-based collaboration applications and tools.
Benefits   Comprehensive medical coverage plan including medical, dental, and vision care; life insurance, disability, and wellness programs
Paid vacation, personal time, and sick days
Matching RRSP contributions and profit-sharing plan
Tuition assistance program for continuing professional education
Discounts on Canon products at select retailers
Employee Perks   Employee referral program
Inspire: online peer recognition program for points redeemable on hundreds of products
Local community involvement (virtual until regulations allow in-person participation)
Employee appreciation events and initiatives (virtual until regulations allow in-person participation)
There is currently one (1) position available.
Canon Canada Inc. is committed to providing transparent and fair compensation and employment opportunities. Our compensation policies and practices are designed to allow our employees to progress up the salary scale as they grow in their roles. The base salary offered may vary based on the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
Salary range: $65,000 - $80,000 per year.
Language Requirements   Detailed oral and/or written interactions with clients based outside Quebec.
As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. Canon Canada is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at a or at or .

To learn more about Canon Canada, visit

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