Senior Desktop Administrator

In-scope

Permanent, Full-Time

Location:
Regina Head office. This position offers a hybrid work arrangement, allowing you to work from home and in the office on a scheduled rotation after completing training. Until training is complete, you will be required to work in the office, full time.

Standby Rotation Work:
The successful candidate will participate in standby rotation and/or callback incidents as assigned.

Division:
Digital and Information Services (Systems)

Pay Range: $62,006.00 - $78,249.00

Apply By:
June 18, 2026

GENERAL ACCOUNTABILITY

The Senior Desktop Administrator (SDA) orchestrates the end user technology experience for the corporation. This role is responsible for evaluating, planning and establishing the processes and procedures for the delivery and support of user-facing hardware and software. The SDA leads the proactive monitoring and resolution of technology issues, provides advanced escalation assistance and guidance to Desktop Administrators, oversees the fulfillment of requests, and leads the procurement of hardware and software products, working with vendors and management to complete.

Participates in standby rotation and/or callback incidents as assigned.

KEY ACCOUNTABILITIES

Note:

This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

• Develops and implements the solutions and processes for, supporting and monitoring software assets and software lifecycle, including but not limited to, acquisition, testing, deployment, patching, product releases, upgrades and enhancements.

• Collaborates with corporate stakeholders to develop and understand business requirements.

• Investigates, recommends, and implements solutions to solve business problems and enhance environment.

• Provides advanced technical guidance and support for issues related to hardware, applications/software, and the tools utilized to manage corporate technology assets.

• Develops, and monitors adherence to the processes for supporting and monitoring hardware assets as well as the processes to ensure security standards and device compliance are being maintained.

• Develops, supports, and monitors the processes for supporting and monitoring hardware assets as well as hardware asset management including device lifecycle, acquisition, distribution and disposal of corporate assets.

• Supports the implementation of enterprise-wide IT projects and initiatives by participating in or ensuring resources have been allocated.

• Oversees and ensures contribution by team members to the end use compute knowledge base as it relates to documenting issues, root cause analysis, and post-incident reviews.

• Analyzes, designs, and implements strategy for continuous deployment while ensuring high availability on production and pre-production systems​.

• Provides input to and assists​ in developing training material for team.

• Identifies, implements, and validates automation of processes and workflows to reduce redundant and manual low value activities.

• Proactively communicates with users, from analysis through resolution, to keep them informed of incident status.

• Provides feedback on potential issues or concerns to mitigate future risk.

• Coordinates with vendors to maintain, identify enhancements and implement solutions to optimize corporate end use compute environment.

• Responsible for creating and maintaining support conditions and runbooks.

Team Leadership (Desktop Administrators)

• Monitors and oversees the assignment of work.

• Delegates, reviews, and ensures quality of work.

• Leads the implementation of business processes, operations and policies through training, practical application, and feedback.

• Provides input or participates in performance feedback.

High Performance Team & Culture

• Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.

• Displays leadership by committing to a culture of…