Sr Customer Advisory-Public Sector

Customer Advisor UK Public Sector

We’re a leader in data and AI. Through our software and services, we inspire our customers around the world to transform data into intelligence – and questions into answers.

We are expanding our Public Sector Business Unit and are seeking a technical advisor and leader with strong analytical skills, a curious mind and previous experience of working in UK defence, intelligence and security. We’re looking for an enthusiastic and proactive individual who excels in creating and maintaining close partnerships with customers to drive forward a shared goal of solving complex problems and creating value through the deployment of data and analytical solutions.

• Act as the customer advisory lead across our defence, intelligence and policing territory.
• Provide guidance on how public sector organisations can create business value and support their goals through the use of data and deployment of AI and analytical solutions.
• Serve as the primary technical contact between the client and SAS, translating client business needs to value‑generating solutions based on SAS products (software and cloud) and associated services.
• Define and execute the technical strategy, working independently from but in alignment and close partnership with the account executive and wider engagement team.
• Provide technical and pre‑sales leadership to new business opportunities, engaging with technical and business audiences – defining and owning the technical engagement plan, building and leading multi‑discipline teams in pursuit of these opportunities.
• Deal with complex customer situations using knowledge of industry standards, SAS solutions and the customer’s technology landscape to deliver win‑win outcomes for the customer and for SAS.
• Deliver a high‑quality, high‑impact customer experience and demonstrate SAS’ value through presentations, discussions, demonstrations, POCs, etc.
• Use domain (technical and industry) knowledge to create a compelling vision to influence all stakeholders in formal and informal meetings, adapting materials to suit the audience and using influencing and negotiation skills to overcome internal and external objections.

• UK Security Clearance
• Experience in a similar role (business partner relationship, sales, technical) within the technology industry.
• A broad mix of technical knowledge, understanding of enterprise architecture and architecture standards.
• A passion for AI and how it’s application can make the world a safer, healthier and fairer place – and ideally with experience in topics such as data management, AI, analytics, fraud detection and intelligence.
• Good knowledge of cloud technologies.
• Willingness to travel to customer sites as required; skills to be hands‑on in customer‑facing situations; for example, facilitate workshops, gather requirements, and be comfortable delivering software demonstrations as needed.
• A storyteller – with strong verbal, written, and interpersonal communication skills.
• Ideally previous experience of the MOD (as a civil servant, in one of the services or as a reservist) or UK Policing.

SAS has a flexible, hybrid working approach – home working is permitted. We encourage employees to work from one of our offices for 2–3 days a week; our offices are a modern working environment with superb facilities – designed to promote wellbeing, creativity and collaboration.

Competitive base salary, OTE and benefits package – car allowance, generous pension scheme, private healthcare and flexible benefits (family healthcare, dental cover, holiday trading, discounted shopping and rewards).