Technical support agent
Remote / Online - Candidates ideally in
Zürich, 8058, Zurich, Kanton Zürich, Switzerland
Listed on 2026-06-11
Zürich, 8058, Zurich, Kanton Zürich, Switzerland
Listing for:
Darest
Remote/Work from Home
position Listed on 2026-06-11
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Technical Support Agent to strengthen our support team and deliver a high-quality service to users. You will handle Level 1 & 2 support requests, assist with maintenance operations, and help improve support processes.
Key Responsibilities- Receive, triage, and manage incidents via the ticketing system.
- Diagnose and resolve software and hardware issues (workstations, printers, messaging, IP telephony).
- Provide remote support and, when required, support on-site.
- Escalate complex cases to N2/N3 with relevant technical details.
- Maintain and deploy standard IT equipment (setup, configuration, updates, imaging).
- Document solutions and contribute to continuous improvement.
- IT training or equivalent experience in end-user support.
- Proven experience in Level 1 & 2 support (multi-site experience is a plus).
- Strong knowledge of Windows and macOS, basic networking (LAN/WAN, Wi‑Fi, VPN).
- Experience with Microsoft 365 and/or Google Workspace.
- Comfortable with ticketing/remote support tools; scripting knowledge (e.g., Power Shell) is a plus.
- Collaborative team and supportive work environment.
- On-site and remote working.
- Competitive compensation based on experience, with possible extension or evolution.
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