Systems Administrator

Position Overview

As a Systems Administrator with the MRI Software IT Operations Team, you will have the opportunity to work across Private and Public cloud technologies, learning business processes while being exposed to exciting new technologies such as VMWare vCentre, Azure, AWS, F5 Load Balancers, Cisco hardware, Palo Alto firewalls and many more networking and operational tools. In this position you will assist with a wide range of IT operational duties including Microsoft Active Directory management, VMware virtual machine deployment and configuration, anti‑virus and security vulnerability activities, deploying virtual web servers, creating and maintaining DNS records, and be fully immersed in day‑to‑day operational IT services activities.

• Manage related Service Desk Tool queues and tickets.
• Resolve or escape incidents, problems and service requests, maintaining relevant records promptly and efficiently within SLA.
• Deploy and configure VMware virtual machines in vCentre and Azure workloads.
• Install and manage IT security tools.
• Build new systems and deploy application software.
• Install new software releases and system upgrades.
• Review and manage SOPs and documentation.
• Configure and deploy monitoring tools.
• Active Directory management and troubleshooting.
• VPN configuration and troubleshooting.
• General vCentre management and troubleshooting.
• Certificate management.
• Azure and/or AWS administration.
• Partner with Engineering, Development and Professional Services teams to ensure successful implementation of new technologies and that SOPs are accurately recorded and updated.

• Knowledge of Windows Server technologies, Active Directory, storage and backup devices, VMWare, Citrix and other solutions as necessary to fulfil job responsibilities.
• Strong ability to follow, draft and update SOPs.
• Proficiency in server, storage and virtualization standards, techniques and tools.
• Analytical/problem‑solving skills.
• Clear and concise verbal and written communication to all levels of the organization.
• Effectively organize and prioritize work.
• Simultaneously manage and deliver multiple projects.
• Collaborate effectively with peers, cross‑functional teams, team leaders and engineering to achieve end‑to‑end product and process quality.
• Effectively influence others to ensure levels of quality and timeliness are met during the service improvement and delivery process.
• Availability for possible after‑hours and standby if required.
• Availability to work North American or United Kingdom hours if required.

• VMWare Certified or working towards it.
• Azure and/or AWS Certified or working towards it.
• ITIL v3 or v4 certification.
• Security certification (a plus).

• Medical Aid Scheme.
• Personal Pension plan.
• Parental Leave benefit.
• 25 days of annual leave plus public holidays and 16 hours of Flex Time Off.
• Tuition Reimbursement Schemes.
• Work from anywhere in the world for two weeks a year.
• Employee referral rewards.
• Paid volunteer time (16 hours).

MRI is a proud inclusive employer that welcomes and celebrates diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, veteran status and more. We value your individuality and encourage applicants from all backgrounds to apply.