Sales & Support Engineer - Remote Job Singapore,IT/Tech

Transcelestial’s vision is to improve the connectivity experience for the next billion people.
We believe that connectivity is a human right and Transcelestial is on a mission to solve the problem of internet distribution and provide affordable, high-speed internet to everyone.

Transcelestial’s next-generation wireless laser communication is one of the most effective solutions in the distribution of high-quality, high-speed internet connectivity, making it well-poised to solve civilization’s long-term communication needs - and ultimately improve connectivity for 1 billion users globally
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OUR VALUES

Lean & Simple. Our products are simple to use, we focus on what matters, we solve issues one by one and we spend smart.
Approachable. Whoever you are, wherever you come from, don’t be shy! The best ideas can come from anywhere in the organisation.
Supportive. We are a bunch of smart individuals delivering at their best working in teams. If you face an issue, you can be sure someone will jump in and help you.
End user obsessed. Customers and end users are at the core of everything we do.
Relentless innovators. Our technology is at the frontier of innovation. We are curious, we question everything, we love research and are passionate about the next big thing.

Join our team if you want to define the rules of how our civilisation communicates!

Sales & Support Engineer

We are seeking a highly motivated and experienced Sales and Support Engineer with a strong networking background and a deep understanding of the telecommunications industry. This dual‑role position will be responsible for both pre‑sales technical engagement and hands‑on implementation and ongoing support, for our cutting‑edge laser communication (lasercomms) solutions. The ideal candidate will be a technical expert, a strong communicator, and passionate about driving the adoption of innovative lasercomms technology.

What

You Will Do Sales Engineering & Pre‑Sales Support

Act as a primary technical resource for the sales team, engaging with prospective clients to understand their technical requirements and challenges.
Conduct in‑depth technical presentations, product demonstrations, and workshops to showcase the capabilities and benefits of our lasercomms solutions.
Perform technical feasibility assessments and site surveys to determine optimal lasercomms deployment strategies.
Articulate complex technical concepts clearly and concisely to both technical and non‑technical audiences.
Provide expert guidance on system design, network integration, network monitoring and performance optimization for lasercomms solutions, including potential hybrid deployments with microwave systems.

Implementation & Deployment

Lead and execute the end‑to‑end implementation of lasercomms systems, including site preparation, configuration, and system testing.
Collaborate closely with clients' technical teams to ensure seamless integration with existing network infrastructure.
Develop and maintain comprehensive implementation plans, documentation, and best practices.
Conduct on‑site and remote training for clients on the operation and maintenance of lasercomms systems.
Troubleshoot and resolve technical issues during the deployment phase, ensuring successful system go‑live.

Post‑Sales Support & Troubleshooting

Provide expert‑level technical support to clients post‑implementation, addressing inquiries, resolving issues, and ensuring optimal system performance.
Diagnose and resolve complex technical problems related to hardware, software, network connectivity, and optical performance of lasercomms systems.
Contribute to the development of knowledge base articles, FAQs, and support documentation.
Act as a liaison between clients and the engineering/product development teams to relay feedback and drive product improvements.
Participate in on‑call rotations or provide support during critical incidents as needed.

Travel and Collaboration

This position may entail up to 20% travel to regional partner and customer sites to provide Level 3 and Professional Services Support, ensuring our commitment to excellence is maintained throughout the customer journey.

What You Will Bring

Minimum of 5 years of…