Manager/Sr. Manager, Customer Success; Ad-Tech
Singapore
Listed on 2026-06-12
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IT/Tech
Digital Marketing, Data Analyst
Sr. Customer Success Manager (Singapore)
Employment Type: Full-Time
Level: Mid to Senior
AboutThe Role
We are looking for dynamic, data-driven and charismatic candidates to fill this Customer Success role in Singapore. Successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise.
What will you do?- Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms ("SSPs"), demand-side platforms ("DSPs"), ad exchanges, agencies and publishers
- Maintain awareness of client needs and opportunities for expansion
- Understand competitive landscape, new industry developments and standards
- Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
- Drive Ensure Pixalate product adoption, client satisfaction and account health
- Be recognized as a consultant or business extension to client organization
- Programmatic digital advertising sufficiently well to communicate client requests to Pixalate’s technical teams
- Deep understanding of Ad servers/exchanges/DSPs/SSPs and the role of each in the digital advertising ecosystem
- Differences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile and OTT/CTV)
- Invalid traffic (IVT) and viewability in the context of digital advertising
- BA/BS degree in technical, business or other related field (or equivalent experience)
- Minimum 3 years experience in client-facing customer success, technical account management and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks or other digital advertising technology vendors
- Excellent time management and organizational skills
- Ability to maintain poise under stress, especially when resolving time-sensitive issues
- Highly skilled in MSFT Excel (e.g., pivot tables and graphs) and Salesforce (e.g., reporting and dashboards); and familiar with Google Drive (i.e., Docs, Sheets and Slides) and Jira (or comparable issue tracking systems)
- Ability to manage/influence professionally and effectively through persuasion, negotiation, and consensus building
- Data-driven, analytical and process-oriented
- Excellent written and verbal communication / presentation skills
- Self-starter capable of thriving in a startup environment
- Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment
- English & Chinese speaking a requirement
- Onboarding
- Training
- Customer Support
- Business Reviews and Reporting
- Subscription Renewals / Cross-sells / Up-sells
- Account health assessments
- Advocacy
- Monthly internet reimbursement
- Casual, remote work environment
- Hybrid, flexible hours
- Opportunity for advancement
- Being part of a high-performing team that wants to win and have fun doing it
- Extremely competitive compensation
Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites. We’re seeking a PhD-level AI Engineer to lead cutting-edge research in agentic AI systems, multimodal analysis, and advanced reasoning architectures that will directly impact millions of users worldwide.
We're particularly interested in candidates who can demonstrate both theoretical depth and practical implementation skills. Show us how your research can transform the landscape of online trust and safety.
Our team of lawyers, data scientists, engineers, economists and researchers span globally with presence in California, New York, Washington DC, London and Singapore.
Pixalate is an equal opportunity employer committed to building a diverse team. We particularly encourage applications from underrepresented groups in AI research.
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