Operational Systems Support Consultant

About the job you're considering

We have an exciting opportunity to join Capgemini as an Operational System Support Consultant, supporting one of our public sector clients and contributing across our extensive client portfolio.

Our Hosting and Tooling teams deliver technical expertise across a wide range of technologies and complex environments, ensuring stable, secure, efficient, and well managed infrastructure throughout the full solution lifecycle. Our people and team culture lie at the heart of the strength of our tooling services.

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

As a key member of the Hosting and Tooling Team, you will contribute to both operational (RUN) and project based activities alongside fellow Consultants, Engineers, and Analysts.

You will be empowered to:

• Liaise directly with client teams, providing guidance and support.
• Create event management policies for internal services and client distribution solutions.

• Provide high level functional system analysis to support client needs.
• Maintain operational tooling in line with client operational deliverables.
• Undertake project tasks and liaise with internal and external Project Managers.
• Build and enhance your capabilities through training, certifications, and hands on experience.
• Produce technical documentation and architectural drawings.
• Build and maintain operational dashboards to support client requirements.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

You will bring experience of enterprise tooling and a strong technical foundation, ideally supported by relevant certifications. Skills and experience include:

• Proven experience with enterprise level tooling and associated certifications.
• Experience managing tooling platforms such as BMC True Sight, BMC Discovery, and Splunk.
• Agent deployment and management.
• Product installation and customisation.
• SNMP MIB management.
• Experience working in Windows, AIX, and Linux environments.
• Knowledge of scripting languages including Python and Power Shell.
• Familiarity with monitoring tools such as Zabbix, Nagios, HP Open View, Solar Winds, IBM Tivoli Monitoring, IBM Tivoli Netcool.
• Strong understanding of networking concepts and protocols.
• Experience creating scripts for automation and system integration (e.g., REST API).

Capgemini is proud to be a Disability Confident Employer (Level
2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

To be successfully appointed to this role, it is a requirement to obtain Developed Vetting (DV) clearance. To obtain DV clearance, the successful applicant must have resided continuously within the United Kingdom for the last 10 years, along with other very detailed criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means…