Operational Readiness Knowledge Manager

Start date:

Negotiable
Clearance: NATO Secret or equivalent

Location:

Northwood, UK

• Responsible for the standardization, consolidation, and preparation of system documentation for the FLAGCIS (maritime deployable communication & information system modules).
• Publishes, communicates, and implements a realizable information knowledge management (IKM) plan for operational system documentation for the FLAGCIS system to include timelines, deliverables, as well as responsibilities for drafting and approval.
• Assists in the production, validation, and refinement of system level and technical documentation, operating procedures, maintenance plans, technical schematics, checklists, as well as operator/technical manuals.
• Supports the coordination of documentation of infrastructure and CIS connectivity requirements to upgrade facilities for FLAGCIS.
• Monitors, records, and reports progress of IKM plan fulfillment, while recording observations and exceptions, proposing alternate production plans in case of unforeseen circumstances.
• Provides advice to key stakeholders including, but not limited to: NCIA Service Level and Service Delivery Managers, Service owners, Commander CSU, Branch Heads, Principal Technicians, MARCOM HQ personnel, and AIRBUS technicians.
• Provides support to FLAGCIS validation and integration technician as required.

• Minimum 5 years of relevant hands‑on experience in creation, planning and management of Information and Knowledge Management of technology related artefacts.
• Expert knowledge of MSOffice suite is required.

• Bachelor's or Master's degree in Computer Science, Information Technologies or related discipline.
• Experience in creating Information Knowledge Management Plans.
• Experience in drafting technical documentation, including but not limited to system‑level and technical documentation, operating procedures, maintenance plans, technical schematics, checklists, and operator/technical manuals.

• Ability to write clear and concise technical documentation and user guides.
• Effective oral and written communication skills in English.

Customer focus:
Focuses on customer needs and satisfaction; acts with customers in mind; high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals; gets first‑hand customer information and uses it for improvements in products and services; establishes and maintains effective relationships with customers and gains their trust and respect.

This position requires 15%—30% Temporary Duty away from site. This position requires personnel to be able to work on board naval vessels including use of ladders and exposure to confined spaces. Personnel must have individual medical and personal liability cover.

The services under this contract shall be performed primarily onsite at the designated Agency location. The mandatory working time shall be 38 hours per week, to be performed Monday to Friday between 09:00 and 17:00, in accordance with Agency practices. A daily unpaid lunch break shall be taken in line with applicable local regulations and Agency practices. Remote work may be authorised on an exceptional basis, subject to project requirements and prior approval by the Agency.

When remote work is authorised, the Contractor shall:

• maintain reliable communication with the Agency;
• remain available during the agreed working hours, and
• ensure secure access to all required Agency systems, networks, and documentation platforms.