Applications Engineer

Location:

Newcastle upon Tyne, Tyne and Wear, United Kingdom

We founded iamproperty to do the things no one else was doing, but we’ve grown because we have the best people. It’s our team who drive our success and help make our culture unique, creative, and filled with personality.

With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates.

We currently have over 750 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed!

From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We’re already working with over 6,000 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients.

We’re proud to offer a benefits package that supports our team in work and life. From enhanced flexibility and working from anywhere to your birthday off, an annual wellbeing allowance and our own discounts portal.

• Private Counselling with a weekly confidential helpline available
• £150 Wellbeing Allowance per year
• Working elsewhere policy (4 weeks per year)
• Buy and sell annual leave scheme (upto 3 days per year)

As an Applications Engineer, you will play a key role in the administration, configuration and continuous improvement of enterprise SaaS platforms and shared business applications used across the Group. Working closely with business stakeholders, technology teams and third‑party suppliers, you'll ensure critical systems remain secure, efficient and aligned to operational requirements, while helping to drive automation, standardisation and platform optimisation.

• Administering, configuring and maintaining enterprise SaaS platforms and shared business applications across the Group.
• Supporting and enhancing platforms including Zendesk, Jira, Confluence, Git Hub, Salesforce, Microsoft SharePoint, Power Platform, Copilot, NICE CXone and other business‑critical systems.
• Configuring workflows, automations, forms, templates and application settings to support business processes.
• Assisting with scripting, integrations and automation activities across enterprise applications.
• Coordinating application releases, updates and configuration changes with internal teams and third‑party suppliers.
• Monitoring platform performance and supporting the investigation and resolution of application issues.
• Producing and maintaining system documentation, knowledge articles, operational procedures and configuration records.
• Supporting reporting, analytics and insight activities to improve platform effectiveness and user experience.
• Working with stakeholders to understand business requirements and identify opportunities for system improvements.
• Supporting governance, compliance, audit and operational control activities across the application estate.

• Experience administering enterprise SaaS platforms or shared business applications within a technology or operational environment.
• Experience configuring workflows, automations and platform administration settings.
• Strong organisational skills with the ability to manage multiple priorities and operational activities.
• Excellent documentation skills and attention to detail.
• Strong analytical and problem‑solving abilities with a focus on continuous improvement.
• Experience working collaboratively with business stakeholders, technology teams and third‑party suppliers.
• Good understanding of governance, controls and standardisation within enterprise application environments.
• Strong communication and stakeholder management skills.
• Experience supporting process improvement and platform optimisation initiatives.
• Basic coding or scripting experience, such as Python, Power Shell, Node.js or working with REST APIs.
• Experience supporting platforms such as Salesforce, Jira, Confluence, Zendesk, NICE…