Manager Business Resiliency and Continuity

Manager Business Resiliency & Continuity

Location:

483 Bay Street, Toronto until late 2026, then 3 Robert Speck Parkway, Mississauga. Work schedule is flexible hybrid.

The Manager, Business Resiliency & Continuity leads Fidelity Canada’s enterprise business continuity and operational resilience capabilities. This role ensures that critical business services, processes, and functions can continue to operate and recover effectively during disruptions, including technology failures and cyber events. The role partners closely with business units to define critical services, conduct business impact analyses, and establish continuity strategies, while coordinating enterprise crisis management and recovery planning.

It works in close alignment with Technology Resiliency, Cyber & Resilience Office, and Risk functions to ensure a cohesive and effective end‑to‑end resilience posture.

• Lead and develop the team; act as the primary contact for business continuity and resilience; build strong relationships with senior stakeholders and drive cross‑functional collaboration.
• Establish and evolve the business continuity and operational resilience framework; establish standards for continuity planning, crisis management, and service recovery aligned with regulatory expectations.
• Implement recovery strategy, testing plans and BIAs to identify critical services, dependencies, and recovery priorities; maintain accurate documentation of processes and recovery objectives.
• Oversee development of actionable and tested continuity plans; ensure alignment with technology capabilities and address preparedness gaps.
• Lead enterprise crisis response, command and control actives, coordination; establish clear roles, command and control protocols, and alignment with cyber and technology incident management.
• Design and execute simulation exercises (including cyber scenarios); validate readiness, track outcomes, and drive remediation actions.
• Ensure adherence to regulatory and internal standards; maintain audit readiness and monitor resilience maturity across the organization.
• Align business recovery priorities with technology recovery capabilities; collaborate with Technology, Risk, Cyber, and Architecture teams to ensure an integrated resilience approach.

• Minimum 7+ years of experience in business continuity, operational resilience, disaster recovery or related risk management discipline, with at least 3 years in a leadership or management role.
• Bachelor’s degree in business, Technology, Engineering, or a related field, or equivalent work experience.
• Strong experience in business continuity planning and operational resilience frameworks.
• Proven experience conducting Business Impact Analysis (BIA) and process mapping.
• Experience leading crisis management and continuity exercises.
• Strong stakeholder management and facilitation skills across business and technology teams.
• Ability to translate complex operational risks into structured plans and actions.
• Experience working in cross‑functional, regulated environments.

• Experience in financial services or regulated industries.
• Familiarity with OSFI expectations (e.g., B‑10, B‑13).
• Experience with cyber incident response coordination.
• Exposure to enterprise risk management frameworks.
• Certifications in business continuity, risk, or resilience (e.g., CBCP, MBCI).
• Current work authorization for Canada.

• Base Salary and Discretionary Performance Bonus:
  Annual range of 146,000 to 176,000.
• RRSP Contribution:
  After 6 months of employment, invest in your future with an RRSP contribution – no employee matching required.
• Competitive total compensation, including company contributions to your group RRSP.
• Comprehensive health benefits starting on your first day, with 100% employer‑paid premiums, up to $5000 annually for mental health services and therapy.
• Parental leave top‑up to 100% of your salary for 25 weeks.
• Up to $650 for home office equipment.
• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice.
• Diversity and inclusion programs, active Employee Resource Groups.
• Extensive professional development opportunities, training courses, tuition reimbursement, and monetary rewards for required designation.

Fidelity Canada is an equal opportunity employer. Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally‑protected ground. Accommodation during the application process is welcomed;

accommodations are available on request for candidates taking part in the selection process.