Modern Workplace & Cloud Operations Administrator

Overview
The  Modern Workplace & Cloud Operations Administrator  is a Tier 3 operational role responsible for ensuring the stability, security, and efficiency of Microsoft 365, Intune-managed endpoints, Azure Virtual Desktop (AVD), and hybrid Active Directory/Entra  services. This role also owns Microsoft 365 backup administration and routine AD/GPO updates and serves as the primary liaison with the managed services provider (MSP) for Azure servers, SQL workloads, and virtualization platforms.

This is a Full-Time position out of our Waterloo Corporate office with an in office requirement of 1-2 days per week, plus a rotational on-call.

What We Offer

Competitive salary, comprehensive health and dental benefits

Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points

Flexible work from home arrangements supporting employee work life balance

Inspiring leadership and opportunities for professional growth

This position offers a competitive compensation range. The salary range is  $75,000 - $95,000 , and placement within the range will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.

What

The Role Involves

Administer, and act as the subject matter expert on projects related to Microsoft 365 services including applications such as Exchange Online, Teams, SharePoint Online, and One Drive.

Act as administrator for applications such as PDQ Deploy (asset and inventory management) and our internal CPSupport portal.

Configure and support Intune device compliance, configuration profiles, applications, and Autopilot enrollment.

Support Azure Virtual Desktop operations, host pools, session hosts, and FSLogix profile issues.

Seek opportunities to automate processes utilizing tools like Microsoft Power Automate and Power Shell.

Perform Active Directory administration, GPO creation, testing, and deployment.

Coordinate Managed Service Provider (MSP) tickets for Azure VMs, SQL Server jobs, and virtualization, including pre-and post-change validation.

Work with the security team to operate and maintain Microsoft 365 backup platforms including job monitoring, restore tasks, and recovery testing.

Work with the security team to ensure that applications and operating systems are patched to mitigate vulnerabilities.

Maintain Standard Operating Procedure (SOP) s, runbooks, documentation, and knowledge articles.

Provide tier 3 level support via triaged tickets from the Care Partners Service Desk team.

Provide mentorship to IT team members and serve as the point of escalation for support tickets.

Other Duties, as assigned.

What You Bring

Diploma or degree in Information Technology or related field.

Minimum 4 years of experience supporting Microsoft 365, Intune, and hybrid cloud environments.

Experience working with MSP-supported cloud environments.

Experience with Windows Server administration, Active Directory, Group Policy, DNS/DHCP and file services.

Working knowledge of Azure, SQL, virtualization, and identity synchronization.

Excellent communication, team work, problem-solving, and decision-making skills are required.

Excellent vendor management skills.

Experience in Health Care, preferably Home Health Care is a large asset.

CISSP, CISM, or equivalent security certification or similar networking certification is preferred.

Microsoft 365 Certified:
Enterprise Administrator Expert is preferred.

ITIL or PMP for process and project management is preferred.

Accessibility
Care Partners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

Artificial Intelligence
Care Partners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.

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