Technical Support Engineer Job Singapore,IT/Tech

Role Summary

As a Technical Support Engineer at iReckonu, you will be the first line of defense in ensuring the smooth operation of our Azure Cloud infrastructure and integrated systems. You’ll provide hands‑on technical support to our hospitality clients, resolve incoming issues efficiently, and collaborate with internal teams to maintain system performance and reliability. This role is ideal for someone with strong troubleshooting skills, a customer‑first mindset, and a solid foundation in cloud technologies.

Responsibilities

Serve as the first point of contact for customer inquiries related to our Azure Cloud platform and integrated systems.
Provide timely and effective technical assistance via ticketing systems, email, and chat.
Troubleshoot and resolve issues related to system performance, connectivity, and integrations.
Escalate unresolved or complex issues to support analysts or engineering with clear documentation.
Monitor and maintain cloud infrastructure, application software, and system tools.
Use tools such as Azure Monitor, Log Analytics, and Application Insights to detect and address anomalies.
Identify performance bottlenecks and collaborate with developers to implement solutions.
Assist in the deployment, configuration, and testing of new features or integrations.
Work with project managers and customers to ensure smooth rollouts and implementations.
Support QA and UAT processes by validating technical functionality.
Work closely with account managers and software partners to understand customer needs and system capabilities.
Contribute to internal documentation, runbooks, and support process improvements.
Participate in continuous improvement initiatives based on customer feedback and system insights.

Qualifications

2–5 years in a technical support or IT operations role, preferably in a SaaS or cloud‑based environment.
Experience in a startup/scale‑up environment or startup mindset (adaptability, ownership, proactive).
Experience in hospitality tech, customer relations or customer‑facing software support is a strong plus.
Proficient in managing and monitoring Microsoft Azure environments.
Strong SQL knowledge and experience querying and troubleshooting relational databases.
Familiarity with tools such as Azure Monitor, Log Analytics, and Application Insights.
Understanding of deployment pipelines, system integrations, and troubleshooting methodologies.
Basic scripting or coding knowledge (e.g., Power Shell, Python) is a plus.
Expertise in creating documentation.
Ability to simplify technical processes and communicate them clearly to diverse audiences.
Strong customer‑experience focus and communication skills.
Excellent time‑management and ability to juggle multiple priorities.
Singapore citizen or Singapore PR.

Benefits

Prime location and flexibility: office inside the Olympic Stadium in Amsterdam with option to work from home 2 days per week.
Development: annual learning and development budget and continuous learning commitment.
Dynamic and collaborative culture: annual company events and team outings.
Daily lunch: healthy and hearty lunch every day.
Remote working: option to work remotely 3 weeks a year to travel or spend time with loved ones.
Special Fridays: special lunch and shared drinks to start the weekend.

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