Technical Support - Cloud VDI

Role

Technical Specialist - Cloud VDI

Any SCC office in UK (SCC operate hybrid working, which comprises of a mix of office and home working)

Permanent

£42,000 - £52,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid‑for volunteering days a year

2‑stage process

• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life‑long learning opportunities
• Opportunity to join Europe's largest privately‑owned IT Company

The role will be a Tech Specialist as part of the UK Infrastructure Team supporting the Virtualised Desktop environments, the role will include resolving Incidents & Tasks raised by the customer through Service Now, planning and implementing changes to customer requirements, liaising with TSMs, projects, and other parts of the business to carry out chargeable work for customers or other business areas.

• Manage cloud technologies such as Citrix Cloud, AVD, DAAS/VMware Horizon, Azure Stack HCI, and Nerdio.
• Have advanced understanding of virtualization environments such as VMware, Microsoft Hyper‑V & Microsoft Azure.
• Having advanced understanding of Active Directory inc GPO’s for desktop and profile management.
• Knowledge in configuring and managing Citrix Systems:
  Provide advanced technical support for Citrix environments, including Netscaler, Xen App, Xen Desktop, Delivery Controllers and Profile Management.
• Optimize User Workspace Environments:
  Implement and support tools like App Sense/Ivanti/FSLogix for User Workspace Management to enhance user experience across virtual platforms.
• Good understanding of Microsoft server products (Windows 2012‑2022).
• Troubleshooting:
  Provide second and third‑line support for IT systems, ensuring timely resolution of technical issues.
• Documentation:
  Maintain thorough documentation of system configurations, changes, and standard operating procedures.
• Understanding of ITIL.
• Ability to mentor, coach and support a small team of engineers to achieve team goals.

• Relevant experience in IT systems administration or engineering roles within large MSPs.
• Extensive expertise in a variety of virtualised Desktop environments Citrix, Citrix Cloud, AVD, DAAS/VMware Horizon, Azure Stack HCI, and Nerdio.
• Hands‑on experience with Windows Server (2012‑2019) and associated technologies.
• Proficiency in Microsoft Active Directory for GPO’s.
• Strong knowledge of tools like App Sense/Ivanti, FsLogix, Netscaler, Xen App, Xen Desktop, Delivery Controller.
• Excellent problem‑solving abilities and capacity to perform effectively under pressure.
• Highly desirable certifications, including Microsoft Certified:
  Azure Administrator Associate, VMware Certified Professional (VCP), or similar qualifications.
• Basic coaching / mentoring skills encompassing people and time management, effective communication, and mentoring/coaching of junior engineers.

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender re‑assignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.