Major Incident Co-Ordinator

Major Incident Co‑ordinator

Permanent - 5 Days on Site (Near Reading)

DXC Technology is committed to building diverse and inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, under‑represented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive and accessible environment for everyone.

Join the Operations Bridge team to monitor and manage major incidents across on‑premise, offshore, and cloud‑based infrastructure environments. The role coordinates incident response, leads communication with senior stakeholders, and supports proactive Problem Management to identify root causes and prevent recurrence.

• Lead and coordinate the Major Incident Management process, ensuring rapid service restoration within SLA targets.
• Act as the central point of contact during incidents, engaging vendors, SMEs, and resolver groups.
• Provide clear and timely communication to senior stakeholders, ensuring visibility of impact and progress.
• Conduct structured post‑incident reviews, identifying learning and improvement actions.
• Monitor critical business services, applications, and infrastructure, identifying trends and escalating risks.
• Build and maintain strong relationships with key customer stakeholders and IT leadership teams.
• Drive adherence to ITIL best practices and Service Management processes.
• Lead continuous improvement initiatives within the Major Incident function.
• Support Problem Management and end‑to‑end Incident Management activities.

• Strong understanding of critical IT services, business applications, and enterprise infrastructure.
• Commercial awareness and ability to understand customer priorities and pressures.
• Excellent communication skills, with the ability to adapt style to different audiences.
• Proven knowledge of Service Operations and Service Management processes.
• Flexible approach to working hours where required.

• Experience with Service Desk support methodologies and tools.
• Strong written and verbal communication skills.
• Confident presentation skills.
• Excellent customer service focus.
• Strong organisational and planning skills with a methodical approach.
• Basic data analysis capability.

• Experience in Major Incident Management.
• Exposure to secure or highly regulated environments.
• Awareness of ITIL frameworks and best practices.
• Previous experience working in complex enterprise IT environments.

• This role requires working onsite at a secure location near Reading, Berkshire (UK).
• No hybrid or remote working available.
• Candidates must be eligible for and hold MOD DV Clearance.
• No dual nationality permitted in line with clearance requirements.

• Permanent, full‑time role.
• Access to extensive training and professional development resources.
• Competitive benefits package including:
• Workplace pension scheme.
• Life assurance.
• Private medical cover.
• Holiday insurance.
• On‑site facilities such as a restaurant, parking, and excellent public transport links.