ServiceNow Consultant Working Remotely

BDO seeks a Service Now Functional Consultant to enhance service management processes from anywhere in Canada. Integrate ITSM and CSM implementations to transform client operations through best practices.
This new role focuses on delivering effective Service Now transformations across various client environments. You will engage in process discovery workshops, redesign workflows, and ensure solutions meet business needs. Your leadership in translating requirements into functional specifications promises measurable outcomes for clients.

Key Responsibilities:

• Lead workshops to identify improvement opportunities

• Redesign processes to align with Service Now standards

• Define service models, SLAs, and workflows

• Collaborate with stakeholders and technical teams

• Support UAT and contribute to training materials
Requirements:

• 5+ years in IT service or customer service management

• Hands-on experience with Service Now ITSM/CSM

• Strong understanding of ITIL principles

• Excellent communication skills for diverse audiences

• Service Now certification preferred
Drive transformational success by optimizing service management with BDO’s innovative Service Now solutions.
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