ServiceNow Consultant Working Remotely
Remote / Online - Candidates ideally in
Ottawa, Ontario, Canada
Listed on 2026-06-13
Ottawa, Ontario, Canada
Listing for:
BDO Canada
Remote/Work from Home
position Listed on 2026-06-13
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, Systems Analyst, IT Business Analyst
Job Description & How to Apply Below
This new role focuses on delivering effective Service Now transformations across various client environments. You will engage in process discovery workshops, redesign workflows, and ensure solutions meet business needs. Your leadership in translating requirements into functional specifications promises measurable outcomes for clients.
Key Responsibilities:
• Lead workshops to identify improvement opportunities
• Redesign processes to align with Service Now standards
• Define service models, SLAs, and workflows
• Collaborate with stakeholders and technical teams
• Support UAT and contribute to training materials
Requirements:
• 5+ years in IT service or customer service management
• Hands-on experience with Service Now ITSM/CSM
• Strong understanding of ITIL principles
• Excellent communication skills for diverse audiences
• Service Now certification preferred
Drive transformational success by optimizing service management with BDO’s innovative Service Now solutions.
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