Senior User Researcher

Company Description

Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies.

Our capabilities include Microsoft Dynamics 365, Power Platform and Azure, Application Modernisation, Modern Data Platform, Performance & Analytics, Fraud and Error, Grants, User Centred Design, Accessibility and Agile Dev Ops.

Be part of our Hitachi family:
We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation – and through our talented people, innovative culture, and technical and business expertise, we deliver game‑changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success.

Diversity and Inclusion at Hitachi Solutions:
Diversity is the wellspring of our innovation, and we believe that creativity is fuelled by inclusivity. Our collective success is achieved by fostering and respecting our employees’ and customers’ individualities coming together as One Team.

What to expect, your benefits:
Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer’s offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure you will continue to grow and develop your career at Hitachi.

We are looking for a Senior User Researcher to join our User‑Centred Design (UCD) practice. You will work within multidisciplinary teams delivering complex digital transformation programmes across public and private sector organisations. Senior User Researchers play a key role in helping teams understand real user needs, behaviours and contexts, and ensuring those insights shape decisions throughout the design and delivery process.

This role involves working across the full lifecycle of digital services, from early problem exploration and discovery through design and delivery to live service improvement. You will collaborate closely with designers, project and product managers, engineers and stakeholders to ensure services and products are grounded in evidence and informed by a deep understanding of users.

• Plan and deliver research activities that help teams understand user needs, behaviors and pain points
• Select appropriate research methods based on the problem being explored and the stage of delivery
• Contribute to shaping research strategies for complex products or services
• Ensure research activities support evidence‑based decision making within delivery teams

• Conduct qualitative and quantitative research using a range of appropriate methods
• Analyse and synthesize research findings to generate meaningful insights
• Translate research findings into clear recommendations that support product and service decisions
• Help teams understand the implications of research insights for design and delivery

• Contribute to early problem exploration and discovery activities
• Support design and delivery teams in testing concepts and validating design decisions
  
  Ensure research insights continue to inform improvements once services are live
• Help teams develop an ongoing understanding of user needs as services evolve

• Work closely with designers, service designers, engineers, project and product managers in multidisciplinary teams
• Facilitate research activities with stakeholders and support teams in interpreting research findings
• Communicate insights clearly to both technical and non‑technical audiences
• Support teams in making decisions grounded in evidence and user insight

• Advocate for user‑centred and evidence‑based approaches within…