Entry Level Quality Assurance Associate - CRM

Overview

Zenni pioneered the online eyewear industry in 2003 with a mission to make eyewear affordable and accessible for everyone. With complete prescription pairs starting under $10, Zenni offers adults and children the freedom to see clearly and express themselves through a wide selection of high-quality prescription glasses, sunglasses, protective eyewear, and non-prescription frames - curated with fashion, function, and style in mind.

Based in the San Francisco Bay Area, Zenni has redefined the traditional retail model, emerging as the premier destination for online eyewear in the United States while surpassing 70 million frames sold globally. Zenni is proud to be the Official Eyewear of the San Francisco 49ers, Columbus Crew, Monster Jam, WWE, Team Liquid, and more. Zenni has collaborated with designers and taste makers on exclusive collections, including Chase Stokes and George and Claire Kittle.

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About the Role:

We are looking for a detail-oriented Sr. QA Associate, CRM to join our growing team. In this role, you will be responsible for ensuring the quality and reliability of our CRM platform, email campaigns, and ecommerce web application across multiple environments and devices. You will work closely with cross-functional teams including developers, product managers, and marketers to define test strategies, identify defects, and deliver high-quality digital experiences to our customers.

The ideal candidate thrives in a fast-paced Agile environment, has a strong analytical mindset, and takes pride in shipping bug-free, well-tested products. The team consists of a diverse group of talented QA and Automation Engineers, who use modern testing tools, technologies, and techniques. We also strive to provide an environment that allows for personal and professional growth. This role will report to the QA Manager.

The role will be based in Canada and offers a remote working environment.

• Plan, develop, and execute comprehensive test strategies including functional, regression, integration, smoke, and exploratory testing across multiple environments (Staging, UAT, and Production)
• Conduct end-to-end CRM and email campaign testing, covering template rendering, dynamic content, personalization, audience segmentation, and automated customer journey workflows
• Perform cross-browser and cross-platform testing across Android, iOS, and Web to ensure product readiness for production releases
• Validate multi-language email translations to support our international sites
• Validate email rendering across major clients and devices, ensuring links, CTAs, tracking parameters, and unsubscribe mechanisms function as intended
• Verify data integrity between CRM platforms and campaign tools, including trigger logic, drip sequences, and list management rules
• Create and maintain test cases and test plans, participate in bug triaging, priority assessment, and defect tracking to ensure timely resolution of issues
• Work closely with developers, product managers, and designers to uphold QA best practices and standards
• Actively participate in Scrum ceremonies including daily stand-ups, retrospectives, and lessons learned sessions
• Partner with the Test Automation team to identify, prioritize, and review test cases for automation and analyze results

• Bachelor’s degree or college diploma in Computer Science (or a similar program), or equivalent knowledge and experience
• 1+ years in testing ecommerce applications or CRM experience
• Working experience using defect tracking systems (JIRA)
• Proficiency in English is required
• Excellent communication skills, including the ability to write detailed bug reports and explain technical problems with ease
• Excellent analytical, debugging, and problem-solving skills
• Highly self-motivated, adaptable to learning new technologies, and a good sense of urgency
• Proven ability to collaborate with multiple teams, as well as work independently as a self-starter
• Rigorous in following processes, documenting your work, and maintaining great attention to detail with a passion for shipping high-quality software

• Knowledge of ecommerce…