Network Administrator

Job Details

Hours:

35 hours per week | Shift pattern:
Monday – Friday 09:00‑17:00 (potential on‑call rota in future) | Salary: competitive |

Location:

Hybrid New Milton (1‑2 days a month) |

Start date:

June/July 2026 | Pre‑employment screening required, including basic DBS checks and two years of referencing. This screening must be completed before the start date. | UK based role; hybrid/remote work must also be within the UK. | Internet speed requirement: 5 Mbps upload and 15 Mbps download.

• 161 hours holiday plus bank holidays
• Discounts on everything from groceries and shopping to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app
• Family and friends’ discounts on services and products
• Pension scheme, up to 4% company matched
• Free on‑site parking

• 3–5 years’ experience in a Network Administration or similar technical support role
• Strong knowledge of Linux environments and familiarity with API management tools
• Hands‑on experience troubleshooting IP networks, SIP‑based systems, and SaaS platforms
• Confident diagnosing issues such as call quality, signalling errors, and NAT traversal challenges
• Experience supporting mission‑critical environments (e.g., telecommunications, contact centres, or multi‑site operations)
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VLANs, and firewall rules
• Ideally experienced with TECS, Smart
  
  TEC, or digital telecare systems and tools like Wireshark or SIP tracing
• Familiar with ITIL frameworks and best practices, with relevant certifications (e.g., CompTIA, CCNP, ITIL)
• Exposure to cloud technologies (AWS/Azure) and scripting languages such as JavaScript or Python is advantageous

• Strong communication skills with the ability to explain technical concepts clearly
• Proven problem‑solver with a methodical and analytical approach
• Customer‑focused, delivering high‑quality service and building strong relationships
• Highly organised, detail‑oriented, and able to manage multiple priorities under pressure
• Proactive, curious, and committed to continuous learning and improvement
• Confident working with both technical and non‑technical stakeholders
• Passionate about technology, innovation, and improving customer outcomes

• Provide advanced technical support, resolving complex network issues across SIMs, IP networks, and telecare systems
• Diagnose faults, perform root cause analysis, and restore services with minimal disruption
• Manage high‑impact incidents, ensuring timely resolution and business continuity
• Maintain and validate network security standards
• Support API integrations and work within ITIL frameworks and processes
• Participate in 3rd line out‑of‑hours support when required

• Troubleshoot and resolve escalated issues across infrastructure, telecare devices, and SaaS platforms
• Collaborate with Service Desk and operational teams to deliver effective resolutions
• Escalate critical issues appropriately and contribute to structured problem management
• Deliver a high standard of customer service with clear, professional communication

• Create and maintain documentation, troubleshooting guides, and knowledge base articles
• Ensure adherence to ITSM processes across all activities
• Work closely with internal teams and third‑party suppliers to resolve complex issues
• Support vendor management and help maintain service level agreements (SLAs)

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We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

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