Junior​/Graduate Customer Support Accountant

Junior/Graduate Customer Support Accountant

Department: Support

Employment Type: Permanent - Full Time

Location: Edinburgh

Compensation: £27,500 - £31,500 / year

Our Support Team We pride ourselves on our exceptional customer support, and to help us continue this we’re looking for accounting/bookkeeping professionals who are interested in a career in fintech, to compliment and grow our experienced team of qualified and part‑qualified bookkeepers and accountants. We invest in our people, providing in‑house learning and development opportunities as well as support for further studies, to ensure we continue to meet our high standards and have a happy, diverse and high‑performing team.

Check out this blog for more insight into what life’s like in our exceptional Support Team!

The role We are currently hiring to fill our Junior Customer Support Accountant role. Joining as an Junior Customer Support Accountant will allow you to find your feet and establish your career in the fintech industry. Building on your existing accounting knowledge, you’ll receive structured individual training to become an integral part of the Support Team, helping delight Free Agent customers.

• being the first point of contact for our customers, via phone, email, and online chat, and responding accurately and promptly to customer queries
• providing training to customers by way of outbound calls, both to people who are currently on a free trial, as well as subscribers who request further training
• proactively contacting users to see if they need help
• helping people who are interested in the product, but need more information to decide if it’s right for them
• assisting the product teams by testing new features or upgrades to existing functionality

Ideally you'll:

• have an accounting degree or completed accountancy related studies
• have a thorough and robust knowledge of accounting processes, ideally supported by practical experience
• be highly computer‑literate and tech‑savvy, understanding that online engagement is crucial to the success of our business
• have a clear understanding of the issues facing small businesses, and a keen interest in how the right financial software can help them
• have an awareness of the bookkeeping and accounting software packages available to small business owners and perhaps have some experience using one or more through studies or work experience
• enjoy providing first‑rate customer service and have experience of this from a previous role

Anyone looking to complete their CIMA or ACCA should note that this role will not provide an opportunity to gain the practical experience necessary for these qualifications.

We believe in a strong work‑life balance, we don’t work long hours (35 hour working week), and we have a fabulous Edinburgh HQ expertly designed for collaboration including high‑quality A/V equipment to provide a great experience for distributed teams. At Free Agent, we support each other and operate a no‑blame culture. Our mindset is: work hard, be nice to people, and the rest will sort itself out!

This is a permanent role (Monday to Friday, 9am to 5pm). This role will be based in our Edinburgh office, with an initial training period of at least 6 months. After this training period is completed there will be an opportunity to adopt hybrid working, with an agreed pattern of 2 days from the office and 3 days at home each week.

Working from home is second nature to us as we have been championing remote working for years. One last thing, Free Agent is moving house! Next year we’ll be moving to our swanky new pad to the west of Edinburgh, with superb employee facilities and close to multiple transport links. We’ll share more details with you as you go through the hiring process.

Annual starting salary of £27,500 - £30,000 per annum depending on experience, with room to progress to £31,500 within the band, and beyond over the duration of your time at Free Agent.

Our starting salaries typically leave some opportunity for growth within the band as salaries are linked to performance expectations to nurture our culture of fairness, learning and development.

• 33 days holiday (and an extra day for each year you’re with us)
• Flexible/hybrid working
• Private health care
• Life assurance
• 5% matched pension contributions
• Summer 4 day weeks (giving you 8 additional days off!)
• Buy‑as‑you‑earn share schemes
• Sabbatical leave (unpaid)
• Cycle to work scheme
• Wellness webinars
• Focused learning time and learning budgets
• Volunteering day

Tempted to apply? Please read over the hiring process for this role so you know what to expect.