Salesforce Solution Architect, Service Cloud Remote Alberta, British Columbia, Ontari

Overview

Salesforce Solution Architect, Service Cloud

Neura Flash, Part of Accenture, is redefining the future of business through AI and technologies like Agentforce. We craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. We are creating the future of generative AI and AI agents, and Neura Flash, Part of Accenture, has been positioned as a leader with Agentforce collaboration.

• Facilitate business process reviews to identify customer requirements and processes
• Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development
• Configure Salesforce Service Cloud solutions
• Develop technical requirements and specifications for customers and the technical delivery team
• Drive best practice UX design into each and every aspect of solution delivery
• Manage all aspects of projects and customer communications
• Deliver customer end user training and documentation
• Oversee and be accountable for the successful completion of all aspects of assigned projects
• Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
• Lead vision and strategy discussions with contact center and customer service leadership and management
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers

• 3+ years project experience in a hands on technical consulting and project management role
• 2+ years of project delivery experience with Salesforce
• Deep understanding of Salesforce administration required (Service Cloud & Sales Cloud)
• Expert in designing and creating Service Cloud solutions using Salesforce declarative configuration
• Experience with Experience Cloud and CRM Analytics highly preferred
• Demonstrated ability to document requirements for technical resources, and ability to fully understand technical solutions leveraging Apex, Visual Force and Web Services
• Experience leading multiple Salesforce Project deployments including release and multi‑environment management, integration to legacy systems using Salesforce APIs, and requiring original code development
• Professional experience owning the end‑to‑end Software/Systems Development Lifecycle (SDLC) including structured code management, project management expertise and process methodology
• Experience leading Enterprise Service Cloud projects - including ground‑up Service and Sales Cloud deployments
• Proven ability to successfully juggle multiple projects, deliverables and deadlines simultaneously

• Ability to understand and assess how business processes can be improved using Salesforce
• Great with customers, quickly builds credibility, and a fantastic team player
• Certifications:
  
  One or more current Salesforce certifications (Admin/Advanced Admin, Sales/Service Cloud/CPQ/Field Service, Platform Developer 1 or 2, App Builder), multiple certifications preferred
• BS in Computer Science, Engineering, or similar technical degree or equivalent experience

• Remote & In‑Person:
  Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you work remotely, we’re focused on keeping everyone connected and unified as one team.
• Travel:
  For certain roles, travel is an expected part of the job, with anticipated travel up to 25%.
• Flexibility:
  We value trust and understanding; a traditional 9‑5 is not mandatory. We support work‑life needs and focus on delivering results.
• Collaboration:
  
  You have a voice here. Our executive team holds town halls and company meetings to address suggestions or questions.
• Celebrate Often:
  We value hard work and celebrate successes together, in both professional and lighthearted ways.