Technical Support Specialist Job Riyadh Riyadh Region Saudi Arabia,IT/Tech

Role Summary

The Technical Support Specialist provides second level support to identify and solve technical issues escalated by the Help Desk to meet Gartner standards and SLA s for all Gartner Associates (in local and regional Gartner offices or working remotely). The Technical Support Specialist will also provide technical expertise on projects, site visits and Gartner Events.

Responsibilities

Escalated (level
2) technical support: provides hardware troubleshooting & diagnosis, software troubleshooting/installation, and information gathering to provide business solutions and keep Gartner Associates and infrastructure operational 24x7.
Remote office visits (when required): evaluates and provides onsite support in remote office locations, resolving technical issues and building rapport with associates.
Asset Management: manages all asset life cycles to allow for efficient deployment of assets throughout the company.
Events & Symposiums: liaises with ITIO Event Manager and events staff to provide technology services and support to associates and clients, making on the spot decisions that impact client satisfaction.
Active management of Service Request, Incident, and

Activities:

ensures all associate interactions are documented, assigned and communicated, determines and resolves issues, escalates if necessary, and provides solutions for future problem resolution and process improvement.

Qualifications

Bachelor s degree or foreign equivalent in Computer Science or a related field.
1+ years of client service experience and 1-3 years experience in an entry level technical support role.
Knowledge of networking concepts; servers; LANs/WANs.
Experience using help desk call logging system.
Experience with standard Microsoft products and platforms.
Good problem‑solving skills and communication skills (verbal and written).
Excellent customer service skills.

Benefits

Competitive salary, generous paid time off, world‑class sales training, skill development programs, collaborative team culture, professional development and career growth opportunities.

EEO Statement

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is a proactive recruiter and offers accommodations for individuals with disabilities.

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