Technical Support Specialist Job Saudi Arabia,IT/Tech

About Gartner IT

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting‑edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome‑driven approach to success, and the notion that great ideas can come from anyone on the team.

About the role

The Technical Support Specialist provides second‑level support to identify and solve technical issues escalated by the Help Desk to meet Gartner standards and SLA's for all Gartner Associates (in local and regional Gartner offices or working remotely). The Technical Support Specialist will also provide technical expertise on projects, site visits and Gartner Events.

What you will do

Escalated (level
2) technical support:
Provides technical hardware troubleshooting & diagnosis, software troubleshooting/installation, and information gathering to provide business solutions to keep Gartner Associates and infrastructure operational 24x7.
Remote office visits (when required):
Evaluates and provides onsite support in remote office locations including resolving technical issues and building rapport with associates.
Asset Management:
Accurately manages all asset life cycles to allow for the most efficient deployment of assets throughout the company.
Events & Symposiums:
To ensure Gartner delivers world class events to our clients, liaise with ITIO Event Manager and Events staff to provide technology services and support to associates and clients including making on the spot decisions requiring discretion and judgment which impact Gartner’s client satisfaction.
Active Management of Service Request, Incident, and

Activities:

Responsible for ensuring all associate interactions are accurately documented, assigned, and communicated in order to determine and resolve issues, escalate if necessary, and provide solutions for future problem resolution and process improvement.

What you will need

Bachelor’s degree or foreign equivalent degree in Computer Science or a related field required
1+ years client service experience
1-3 years’ experience in an entry level technical support role.
Understands networking concepts; servers; LANs/WANs.
Experience using help desk call logging system.
Experience with standard Microsoft products and platforms.
Good problem‑solving skills.
Good communicator, able to deal independently with staff throughout the organization (verbal and written).
Excellent customer service skills

What you will get

Competitive salary, generous paid time off policy, and more!
World‑class sales training programs and skill development programs
Collaborative, team‑oriented culture that embraces inclusion
Professional development and career growth opportunities

Equal Employment Opportunity

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability.

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