CIBC Application Support Consultant

Join CIBC in Toronto as an Application Support Consultant and leverage your expertise to enhance client experiences. In this dynamic role, you will address technical issues and ensure seamless application operations.
CIBC seeks an experienced professional to provide second-level support within its Application Operations team. Your responsibilities will include managing escalations, diagnosing system outages, and collaborating with technology partners. Balance your on-site and remote work as you develop client-focused solutions that ensure operational efficiency.

Key Responsibilities:

• Provide investigation and support for client technical issues

• Maintain logs and prioritize issues based on impact

• Act as a liaison with internal and external stakeholders

• Assess impacts for ongoing system projects and compliance

• Implement revisions to policies and recommend best practices
Requirements:

• Minimum of 3 years’ experience in Azure and automation tools

• Familiarity with brokerage services and operations

• Proven analytical and critical-thinking abilities

• Strong communication skills with ownership and accountability

• Adaptable to evolving technologies in IT support
Utilize your production application skills to impact clients positively at CIBC.
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