Director, Business Strategy

Director, Business Strategy

161 Bay Street (93021), Canada, Toronto, Toronto, Ontario

For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

You will have the opportunity to flex skills as a general manager across credit, operations, and technology in a critical area of our business that is responsible for delivering over $1B in revenue, that is poised to lead a revolution in technology-led risk management and meaningfully invest in our customer agenda, with the right leadership in place.

• Strategic leadership:
  Develop business strategies that will drive growth, profitability, and customer success for Capital One in the face of shifting consumer and regulatory behavior. A proven track record of decision making and problem solving based on analytics. The passion to ensure our terms are mission aligned and unassailable in the market.
• Technology & process ownership:
  Have an ownership mindset, and strategic planning with a 6‑24 month horizon. Develop and implement enhancements in our technology capabilities to lead the enterprise in risk management. You should be able to drive a roadmap of continuous improvement while ensuring critical business processes continue to be invested in through PDCAs.
• People leadership:
  Manage and develop a cross‑functional team of analysts, process managers and product. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One. Ability to build and leverage the capabilities of a high‑performing team, as well as business partners across the enterprise. You should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results.

• 5+ years of leading analytical, process and product teams
• 5+ years of leading a cross‑functional team of 8+ reports
• 5+ years of experience working in an Agile environment

• Bachelor’s Degree or equivalent experience
• A deep understanding of product economics and PNL experience
• High level of intellectual curiosity and comfort with ambiguity
• Can collaboratively drive teams and stakeholders with disparate goals
• Able to present to executive management often and in a compelling manner on key KPIs and results

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one‑time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.

This role is eligible to earn performance based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non‑discretionary depending on the plan.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at  All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to