Graduate, Business Analyst – Airport Operations

Overview
WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

Location & Travel Requirements
In SITA, we apply a hybrid work model with 3 days on-site and 2 days remote. Candidates must be able to commute to our office without exception.

Office Location
Via A.G. Eiffel, 13/15
Roma 4th floor, Building 2
Rome, Italy IT

Purpose
As a Graduate Business Analyst, you’ll play a critical role in delivering cutting‑edge IT solutions that support SITA’s Airport Management Systems for Airports. You will collaborate with global teams and customers to configure, integrate, and support innovative solutions in airport operations. This role will allow you to build expertise in IT systems and project delivery while contributing to the transformation of air travel.

This is your chance to develop your technical and business expertise in a global organization at the forefront of aviation technology. You'll gain hands‑on experience in delivering impactful IT solutions and have opportunities to grow your career within a supportive, innovative team.

Key Responsibilities

Work with customers to provide consultancy services and advice to resolve key business issues within field of expertise.

Activities include capturing and prioritizing of customer needs and business requirements, re‑design of business processes, building customer capabilities to achieve operational efficiencies in cost reduction and/or service improvement.

Configure the SITA software according to business needs and technical requirements.

Manage the infrastructure implementation of SITA Solutions related to Airport Operations.

Work with cross‑functional teams to design extensions to the existing applications.

Provide consultancy on maintenance and support of applications developed.

Draft technical documentation that supports the products as defined in the requirements.

Using the technical specification, create unit test plan, cases, scripts and documentation and perform actual testing relating to the technical testing.

Qualifications
EDUCATION & QUALIFICATIONS

Recent graduate with a degree in IT, Computer Science, Business Information Systems, Statistics or a related field.

Understanding of IT concepts, including experience or knowledge in:

Network basic knowledge LAN/WAN

Databases (e.g., MS SQL)

Operating systems (e.g., Windows Server)

Integration technologies (e.g., APIs, message queues, web services).

Strong problem‑solving skills and the ability to work in a fast‑paced, dynamic environment.

Software development methodologies is a plus.

What We Offer

Flex Week:  Work from home up to 2 days/week (depending on your team's needs)

Flex Day:  Make your workday suit your life and plans.

Flex
- Location:

Take up to 30 days a year to work from any location in the world.

Employee Wellbeing:  We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development:  Level up your skills with our training platforms, including Linked In Learning!

Competitive Benefits:  Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self‑identify in the application process.

#J-18808-Ljbffr