Team Lead​/Manager Business Analyst - Digital Banking

We enable financial institutions to become AI-first digital leaders.

We are looking for a Team Lead/Manager Business Analyst – Digital Banking with 15+ years of experience, who will lead and mentor a team of talented Business Analysts while actively contributing to project delivery.

• Lead and mentor a team of Business Analysts, ensuring quality, consistency, and timely delivery of all BA deliverables, and prepare future leaders through knowledge sharing.
• Coordinate workload distribution, prioritize tasks, and monitor progress to meet project timelines and client expectations.
• Conduct and lead requirements gathering sessions with clients and stakeholders, identify gaps between existing products and client needs, and propose solutions.
• Analyze business requirements, create detailed specifications, and map them to modules/features, ensuring alignment between business, solution, and development teams.
• Produce comprehensive Business Requirement Documents (BRDs) and detailed business analyses outlining problems, opportunities, and solutions.
• Perform market research, collect feature recommendations from clients, build and prioritize a pipeline of requirements, and support the Product Director in creating the product roadmap.
• Act as a consultant during the discovery phase to provide business value analysis and identify innovative opportunities.
• Support project managers and development teams throughout the project lifecycle (Waterfall or Agile), including reviewing and executing test cases, training business users, and leading User Acceptance Testing (UAT).
• Facilitate effective communication between stakeholders and technical teams to ensure clarity and alignment.
• Provide support and guidance to presales and professional services teams on new system features.
• Manage multiple projects simultaneously while ensuring effective time management and delivery.

• Bachelor’s degree in a related field.
• 15+ years of experience as a Business Analyst, with at least 5+ years in a team lead or manager role.
• Solid knowledge of digital channels.
• Proven experience in digital banking, including comprehensive knowledge of mobile and internet banking features and functionalities.
• Thorough understanding of at least one of the Retail Banking Operations or Functions such as Card Operations, Digital Banking, Retail Onboarding, and Account Opening.
• Ability to convert concepts into visual diagrams and process flows using tools such as MS Visio, Balsamiq, or Adobe XD.
• Knowledge of UI/UX standards and experience with design mockups is an asset.
• Experience in writing documentation for software applications or products.
• Strong analytical thinking and problem‑solving skills.
• Excellent oral and written communication skills.
• A high level of English proficiency is required.

• Remote Freedom:
  Design your ideal workspace and achieve the perfect work‑life balance.
• Comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support.
• Birthday Leave:
  Take the day off on your birthday.
• Global projects with top‑tier clients and cutting‑edge technologies.
• Professional development opportunities through Veri Park Academy, webinars, and in‑house training sessions.
• Diverse, vibrant community that values diversity and inclusivity.
• Collaboration and engagement through online events and occasional face‑to‑face gatherings.

Veri Park is a global technology company with more than two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world‑class customer journeys in digital and assisted channels. We develop omni‑channel delivery, customer engagement (CRM), branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide.

With offices in 15 countries from North America to Europe, the Middle East and Kuala Lumpur, our 900+ colleagues serve customers in more than 30 countries.

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