Associate Principal, CX Strategy - Remote​/Hybrid

Join TELUS Digital as an Associate Principal, CX Application Strategist to innovate our contact center operations. Engage in transforming customer experience with AI-driven solutions.

This hybrid or remote role is ideal for a proactive professional with 5-10 years in digital or product strategy. You will champion the integration of AI technologies while ensuring seamless communication between technical capabilities and business strategies.

Your role will be vital in shaping strategic roadmaps and driving significant value.

Key Responsibilities:

• Shape actionable plans linking AI capabilities to business goals

• Drive strategic prototyping and implementation of CX strategies

• Partner to build robust business cases for AI/CCaaS tools

• Evaluate tech opportunities that enhance customer experiences

• Contribute to the CX Product roadmap with innovative ideas

Requirements:

• 5-10 years in a relevant consulting or tech-focused role

• Experience with CCaaS platforms and emerging AI technologies

• Ability to communicate complex ideas to executive levels

• Strong analytical skills for assessing tech/AI business value

• Passion for advancements in digital customer experience

Make your mark in the AI landscape at TELUS Digital, driving forward-thinking customer experiences.
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