DAP Systems Specialist

Your Opportunity at ARC’TERYX

This role is to help scale Arc’teryx’s strategic digital adoption platform that enables technology business users and teams to adopt digital transformation initiatives to meet & exceed the company’s strategic goals. Reporting to the SAP Training Manager, you will play a key role in shaping how the platform is governed and used across the business, balancing day‑to‑day execution with longer‑term product vision.

You will play a hands‑on ownership role of platform capabilities, and will have the opportunity to build processes, standards, and operating models that do not yet exist. You will help establish scalable governance, content standards and reusability, analyze usage patterns, and help extend the chosen digital adoption platform across Arc’teryx as the tool of choice. You will work through a blue‑sky implementation landscape navigating uncertainty and change, backing your expertise and knowledge of the product.

This is an opportunity for someone who is motivated by the opportunity to build a legacy.

This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.

The ERP and Corporate Applications team is in the Technology vertical of Arc’teryx. You will be in the same team as other product managers, who partner with business teams to enable technology as a key ally in meeting their enterprise strategic targets. As part of this team, you would be collaborating with a diverse set of stakeholders across the critical business functions of the organization like supply chain, design, people and culture among others.

This is a new team with a fresh mandate to implement best‑in‑class digital adoption practices in the company.

• Managing and improving the adoption of our DAP, ensuring its smooth operation, accessibility, and effectiveness in meeting the organization's digital transformation goals
• Building, engaging, and scaling a community of ‘power users’ in the organization as part of a decentralized operating model
• Collaborating with subject matter experts and technical knowledge owners to develop and implement engaging training content within the tool
• Providing technical support and guidance to a community of users on DAP functionality, troubleshooting issues, and optimizing user experience
• Providing subject matter expertise in an advisory capacity by driving best practice recommendations on tool adoption and providing timely product-related advice
• Defining, monitoring, & maintaining content quality standards to ensure content hygiene
• Ownership of content transports from editor to test and to production. Instituting a well‑defined and repeatable protocol for content transports
• Training and on‑boarding new users of the tool effectively

• Establishing governance guardrails, content standards, naming conventions and role guidelines to ensure hygiene, reusability and scalability
• Owning the analytics and insights feature of the platform; analyze usage patterns and make suggestions & recommendations
• Driving the operating and enablement model; train users, compile training documentation, and holding office hours (when necessary)
• Scaling Walk Me as an enterprise platform by supporting expansion into new use cases and applications while maintaining platform health and technical hygiene
• Triaging and working on new support tickets related to incidents or operational support
• Managing the rollout of new training assets, into a larger knowledge base that supports new user on‑boarding and rapid adoption
• Create content in the DAP Platform – Smart Walk Thrus, Launchers etc. and deploy to a user base

• 8+ years of experience in digital adoption, product, platform, or enterprise SaaS roles, with hands‑on experience designing or supporting in‑app guidance at scale
• Understanding of point‑of‑use enablement, typical user pain points, and countermeasures required
• Direct experience or certification in the Walk Me Digital Adoption Platform
• Strong subject matter expertise in Walk Me or similar DAP products and ability to advise new users on technicalities and troubleshoot issues…