IT Operations Director

Position: IT Operations Director – Hybrid Role
Become a key player in Telecon’s IT transformation as the Director of IT Operations & Service Delivery. This hybrid role focuses on strategy, operational excellence, and service performance.
In this influential position, you will report to the Vice President of Shared Services while managing multiple IT functions.

Your role includes shaping the enterprise technology roadmap and ensuring service delivery that meets business needs. Candidates must excel in influencing stakeholders and driving collaborative change.

Key Responsibilities:

• Define and implement strategic IT operations

• Ensure reliable day-to-day service delivery across platforms

• Monitor service performance using established metrics

• Lead major initiatives for IT modernization

• Foster effective vendor relationships for service quality
Requirements:

• Bachelor’s degree in IT or Computer Science

• Over 10 years of leadership experience in IT operations

• Bilingual (French/English) preferred

• In-depth knowledge of cybersecurity and cloud solutions

• Proven track record in strategic planning and execution
Lead Telecon’s IT strategy to forge a reliable and effective service delivery framework.
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